University of California, Berkeley

B2B SaaS Sales  -  Account Management  -  Customer Success

Lead daily morning scrum with a team of 5 designers and 3 client partners to ensure alignment on project deliverables

Identify any critical issues or roadblocks and partner with internal teams and clients to solve them

Lead kick-off calls for all new client requests to support customer retention campaigns

Support the roll out of new lines of business such as cloud-native 5G private network for government & enterprise

Facilitate the creation of documentation for presentations at The White House and for other high-visibility visits by government delegations and dignitaries

Work with technology partners such as Dell, Intel, Samsung and Fujitsu on how to educate and facilitate the adoption of DISH's Open-RAN Network technology

OneTen Creative (DISH)

Senior Account Manager

-Conducted discovery calls to assess customer pain points and workflow gaps in order to identify opportunities for strategic positioning of Wrike products as solution
-Met and exceeded daily-weekly-monthly hustle metrics for calls, emails, opportunity creations and closing
-Prospected relevant departments within existing accounts to expand Wrike's footprint and adoption
-Collaborated with internal teams including Sales, Customer Success, Professional Services, Sales Engineering, Product Marketing and others to strengthen Wrike's competitive advantage and also to add value to the sales process
-Maintained one of the highest product adoption and expansion rates in my team
-Expanded over 50 accounts from self-serve SMB level to Enterprise in my first 18 months
-Leveraged professional services team to maximize customer adoption by offering premium deployment, custom integrations and Single Sign On set up
-Collaborated with Sales, Sales Engineering, and Solutions Architect teams to ensure smooth hand-offs before and after onboarding
-Run weekly health checks to strategically allocate time and resources to make sure all high TCV and high ARR accounts remain in good standing

Wrike

•Crafting customer success journey with a tailored & measurable approach
•Driving adoption and engagement of our solution within enterprise environments
•Understanding and advocating for the needs of organizations that ladder up to greater processes we are trying to drive
•Becoming a strategic partner to help organizations mature by sharing insights from my personal experience and exposure to other organizations
•Expanding engagements of existing customers with our products, and managing renewals of business agreements

IdeaScale is a SaaS application that helps businesses and government agencies engage their employees, customers and/or stakeholders in their innovation process. Our clients include, Kaiser Permanente, The White House, Dept of Homeland Security, U.S. Postal Service, U.S. Navy, FEMA, NBC, Xerox, NASA, DuPont,, EA Sports and many more.

IdeaScale

•	Assisted in booking Yoshi’s front lounge stage.
•	Vetted numerous submissions from local bands and picked ones that met certain criteria.
•	Scouted for nationally touring acts to play late night shows in 700 people capacity venue.

Yoshi's San Francisco & Oakland

Jr. Talent Buyer

•	Launched a membership program responsible for over $100K in yearly dues.
•	Conducted surveys and researched customer data to identify likely candidates.
•	Designed and implemented marketing campaigns promoting the program.
•	Planned exclusive members-only events in collaboration with events department.
•	Developed proven strategies to grow my portfolio and tripled membership by 2012.
•	Fulfilled member ticket requests and seat assignments.

Director of VIP Membership Program

•	Hired and trained an entirely new team when new location opened in 2007.
•	Managed a box office responsible for up to $5 million in annual ticket sales.
•	Worked with third party ticket outlets to minimize unsold inventory.
•	Improved and maintained the contents of ticketing website to maximize sales.
•	Streamlined seating policy allowing patrons better choice and control of their purchases.
•	Structured ticket fee rebate program generating over $2 million in added revenue.

Beniyam Kebede