University of Arizona

Building resilient leaders

- Champion in product ownership, responsible for driving features and enhancements in annual product roadmap
- Influenced product strategy, led backlog, grooming and UX/UI design reviews; guided features from sprint planning to code deployment
- Increased customer retention by 13% by delivering innovative product features; gathered requirements via customer interviews and conducted return on investment analysis to prioritize feature enhancements
- Developed automation-based backend features to streamline QA, customer onboarding, and data migration efforts, increasing efficiency in product releases and user adoption by 15%

Walla

Product Manager

- Created and implemented client, design, and sales team processes to deliver emerging integration of Walla website service, resulting in an 83% increase in website clients between FY 2022 – 2023 
- Identified bottlenecks in product development process, constructed product bug and escalation priority process, resulting in a 17% increase in engineering development capacity per sprint cycle
- Accelerated feature development through centralizing communication and reporting channels between product design and sales teams, elevating customer satisfaction by 10% on a quarterly basis

Project Manager

- Facilitated new product introduction process, coordinating task development and completion, conducting senior leadership meeting of 30+ stakeholders, and driving success of internal business readiness for new product launches
- Collaborated with cross functional teams to analyze key metrics including project time to completion and feature type, successfully optimizing operational efficiencies and increasing team bandwidth
- Led the transition of project data analysis from Excel to Jira, successfully migrating reporting process functions and up-leveling data analysis capabilities
- Utilized agile methodologies to drive Product and Technology Group project meetings, creating project plans, identifying key stakeholders, updating project timelines, mitigating risks and exceeding project goals

Integrate

- Generate $9.55M in 2020 revenue, exceeding annual quota; 267% increase from revenue sourced in 2019
- Nurture enterprise customer accounts in collaboration with account executives, forging long-lasting partnerships
- Identify industry business catalysts and utilize intent data to prioritize optimal viable buyers, achieving a first meeting quality score 26% above FY 2020 SQL benchmarks
- Design and execute new sales plays to create delightful and successful prospective customer experiences

BetterUp

Enterprise Business Development

- Selected from McGuire Entrepreneurship Honors class to serve as a representative in reinforcing international bonds - program travel sponsored by the Ministry of Foreign Affairs of Japan
- Building foundational relationships surrounding international business practices and innovation at: Panasonic HQ and Waseda University
- Presented observations and cultural analyses of urban and rural geographies

Ministry of Foreign Affairs of Japan

Student Ambassador

Skills: Public Speaking · Organizational Design · Leadership · Organization Skills · Team Leadership

Vanguard

Emerging Leader Development Program

- Produced themed creative briefs by curating content and collaborating with the creative and analytics teams to launch weekly email campaigns of “The Friday Flash” sent to loyalty members highlighting WSI family of brands
- Performed analytics on certificate-based, non-promotional, and partnered email marketing campaigns shared across department and cross functional partners to guide decisions for future campaign launches
- Assisted interdepartmental marketing teams to process and launch Facebook Ad campaigns
- Developed databases tracking campaign progress and Experian data

Williams-Sonoma, Inc.

Loyalty Marketing Intern

- Member of senior management team, planning and overseeing the largest student-run carnival in the nation
- Managed Spring Fling business staff of: Field Supervisor, Teller Operations, Accounting Analyst and Cash Operations Managers and Chairs

Associated Students of the University of Arizona

Spring Fling Assistant Business Director

- Create and maintain database to track academic and professional development progress of online and transfer students
- Create transfer course petitions for transfer students to Eller Online Spring, Summer, and Fall cohorts
- Streamline process of course petitions, university accreditations, and professional admission scores
- Transcribe audio lectures of Eller Online courses
- Maintain Eller Online Undergraduate student communications through various software platforms, welcome packages, and website maintenance through Drupal

University of Arizona, Eller College of Management

Student Coordinator

- Elected by body of 30 Panhellenic chapter presidents and delegates representing community of 4500+ women
- Created and maintained budget of $275,000 regarding formal Fall recruitment, programming and scholarships for Greek women
- Led 12 Panhellenic and 3 Panhellenic affiliated chapter finance chairs in monthly roundtable meetings
- Worked in collaboration with faculty and advisors to create financial presentations
- Created and distributed invoices regarding member dues to Fraternity and Sorority Programs Office, including fines and collections to Panhellenic Council
- Managed financial transactions of Panhellenic Council including: programming, AFLV Spring Conference, New Member Symposium
- Worked as a team with council members to host formal Fall recruitment for 2,000+ new members
- Presented in weekly council executive meetings, bi-monthly Panhellenic Delegate Meetings, bi-monthly Formal Recruitment meetings, monthly President Forums, and monthly Finance Roundtables

VP of Finance Panhellenic Executive Council

- Schedule and manage appointments for faculty and staff
- Serve as resource for current and prospect students/families of Eller College of Management
- Updated ELITE Alumni database
- Assist in professional admission process tasks for advisors

Undergraduate Programs Office Front Desk

- Collaborated with marketing team to create a 6 month social media plan in preparation for formal fall 2015 recruitment
- Participated in Career and Personal Development meetings and marketed opportunities for all University of Arizona students
- Managed a monthly calendar system, allocating marketing responsibilities to team members
- Created alliance with Greek Ladders to promote Professional Development internships and opportunities offered to the Greek Community

Lydia Yee