Santa Clara University

Gavilan College

Santa Clara University Graduate

Family & Community Medicine Residency Program Coordinator at UCSF

University of California, San Francisco

Residency Program Coordinator

• Manage a caseload of 18-21 clients, providing ongoing case management services to clients, including regular check-ins, monitoring of treatment progress, and crisis management
• Conduct assessments of children and families to identify mental health needs, and develop individualized treatment plans based on the results and ensuring to educate the family to help them better understand their child's mental health needs
• Coordinate and provide referrals to appropriate mental health services, including therapy, medication management, and other support services by collaborating with healthcare professionals, such as psychiatrists, therapists, clinical coordinators, and educators, to ensure comprehensive care
• Document all services provided and maintain accurate up-to-date records utilizing EMR system AVATAR
• Ensure compliance with ethical and legal standards of practice, including maintaining client
confidentiality and protecting clients' rights

Community Solutions for Children, Families, and Individuals

Case Manager

• Support a medical team of 16 professionals by serving as a lead point of contact between staff and clients
• Demonstrate deep knowledge on the services provided by the company, directing incoming calls to the
appropriate staff member and/or providing clients information on available resources
• Utilize EMR system AVATAR to assist clients

Administrative Assistant II

• Managed a team of 26 staff towards a client service-oriented culture by communicating clear expectations and supporting staff via regular performance evaluations
• Provide effective and constructive feedback to employees by exhibiting interpersonal skills to better enhance the work environment and improve the overall guest experience.
• Understand sales goals, plan and execute daily/weekly workload to deliver in store sales goals and guest engagement

Matisse Miller