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Bailey Carson
Chief Customer Experience Officer at Angi
Professional Background
Bailey Carson is a seasoned executive with extensive experience in the business sector, particularly in customer experience and operations management. With a remarkable career spanning over several high-profile positions, Bailey has thrived in various domains including technology, beauty, and private equity. Currently, Bailey is celebrated for her role as the former Chief Customer Experience Officer at Angi, a leading home services platform that connects homeowners with service professionals. In this pivotal position, she was responsible for enhancing the overall customer experience, driving satisfaction and loyalty among a diverse customer base.
Prior to her time at Angi, Bailey held a series of influential positions that showcase her versatility and leadership in the industry. She served as the General Manager for multiple segments within Angi, including Services and Book Now, where she successfully led initiatives that streamlined operations and improved service delivery to clients. Her tenure at Handy HQ as SVP of Growth was marked by strategic growth initiatives that expanded the company’s footprint in the home services sector.
In addition to her role at Handy, Bailey made significant contributions as the Chief Operating Officer at Willing Beauty Company, where she was instrumental in fostering operational efficiency and driving business strategy. Her prior experience as CFO and COO at willa paved the way for her comprehensive understanding of financial operations and customer success, equipping her with the tools necessary to align business objectives with customer satisfaction.
Bailey’s career began with foundational experiences as an Analyst in M&A and the Office of the Chairman at Lehman Brothers, where she developed keen insights into corporate finance and strategic planning. Her journey also includes a pivotal role as a Private Equity Associate at Irving Place Capital, demonstrating her acumen in investment strategies and market analysis.
Education and Achievements
Bailey Carson’s educational background is as impressive as her professional journey. She honed her business acumen at Harvard Business School, where she pursued her MBA. This prestigious education not only deepened her understanding of business management principles but also empowered her to approach challenges with innovative solutions. Additionally, Bailey earned her Bachelor of Science degree in Business Administration & Accounting from Washington and Lee University. This solid foundation in accounting and business administration served her well throughout her dynamic career, facilitating her ascent into leadership roles.
Over the years, Bailey has not only excelled in her responsibilities but has also championed initiatives that resonate with corporate values of customer-centricity, innovation, and strategic growth. Her ability to navigate complex business landscapes and foster cross-functional collaboration positions her as a valued leader in any organization she is part of.
Achievements
Bailey Carson's career is marked by numerous achievements that underscore her prowess in operational leadership and customer experience enhancement. Leading the customer experience strategy at Angi, she implemented effective feedback mechanisms that improved service transparency, resulting in increased customer retention rates. Under her guidance, the General Manager roles at Angi experienced significant growth, with enhanced operational frameworks that brought forth measurable outcomes in client satisfaction and service efficiency.
At Handy HQ, Bailey played a crucial role in scaling the company's market presence, leveraging data-driven insights to inform growth strategies in an ever-competitive landscape. This emphasis on metrics and accountability is a hallmark of Bailey's leadership style.
Moreover, her tenure at Willing Beauty Company and willa is characterized by her hands-on approach to building brands that resonate with target audiences while nurturing strong operational support systems that drive profitability.
Throughout her career, Bailey has developed a reputation for fostering a culture of excellence within teams, advocating for customer needs while aligning those with overarching business goals. Her journey not only highlights her individual accomplishments but also reflects her commitment to cultivating environments where success is achieved collaboratively.
In summary, Bailey Carson is an innovative leader in the realms of customer experience and operational excellence. With a robust professional background combined with an elite educational foundation, she stands out as a guiding force in the business community. Her diverse experiences spanning across industries position her as a transformative leader capable of driving sustainable growth and enhancing customer satisfaction at all levels.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.