London School of Business and Finance LSBF

Inspire 360 ltd

Tigrent Education

The University of Manchester

Royal Air Force Squadron - University of Manchester

Cheltenham Ladies College

Digital Director  -  Strategic implementation -  Senior Management Professional

Supporting entrepreneurs and Startup Scale up, Small and Medium Enterprises in a business coach- consulting advisory capacity. 
I conduct reviews and then support business leaders, owners/entrepreneurs and their teams in their strategic,  digital  and people propositions -  together we design beautiful businesses by building successful leadership and team cultures.

Inc :  coaching, consulting new businesses and financials, operational management, 21st Century business coaching, CRESCO entrepreneur and startup coaching, workshops and 121 business coaching.

In addition I also work with my partner on property development business -  a fusion of architect meets business and interiors. see https://jbastudio.design

Ten69 Ltd

The change Navigator : Business coaching and consulting with a difference! 

Career Break

Caregiving

Reframe Cancer Support business offering end to end support for those impacted by cancer.

Advisory, strategic, delivery and marketing role to reshape the Customer experience and engagement metrics, b2c and research + design the  new b2c proposition and reshape the business against customer needs. Digital and Product roadmap (b2b, b2c) design, Customer Research, recruitment, digital strategy, sales and customer delivery implementation, culture change, marketing strategy, LT advisory role, supplier engagement, P&L and support to the CEO, strategic growth, operational support

Reframe

Interim Chief Product, Digital, Strategic implementation, Marketing Consultant

I enjoyed a challenging role with full commercial responsibility for delivering a Lloyds Pharmacy electronic Repeat Prescriptions Solution (Rx) and establish a Digital Products and Services team. I achieved significant savings and marketing ROI for rx

Instrumental role within the Acquisition of Echo and the integration onboarding plan, marketing and social media between the 2 businesses. We successfully merged the organisations whilst still allowing the acquisition to remain ‘independent’.  Selected achievements can be seen below: 

•	Established solid data and analytics, championed funnel modelling, market research, quant/ qual research, customer research and insight surveys to understand market growth rates and business model stability
•	Ensured a cohesive Business case and commercials outline delivered and newly worked up incremental budget structures for EU Governance arm Approvals, partners and suppliers as well as ensuring the delivery of propositions for build/ buy/ partner options
•	Identified a roadmap for Head of Services to drive increased revenue and meet 20% growth targets for Patient services in 2020
•	Developed and implemented an omnichannel growth strategy and provided strategic insight to outline the new Global Digital strategy (EMEA and US) and UK Business strategy for patient pathway (Cx) touchpoints
•	Initiated change and selection of new marketing agency roster in Marketing supplier teams for managing LP as a brand; social, national and mentored the HoM on the Marketing strategy for Lloyds Pharmacy

McKesson UK

COO for Lloyds Pharmacy Online Rx and CCO (Digital) Propositions & Services 

Engaged  for subject matter expertise and direction on a pitch for a digital transformation services Government Bid in Guernsey, which Agilisys subsequently won.
Transformation & Change consultant within core team on the development of new IT/business and frameworks outline mapped to increase business innovation, product innovation design (similar to GDS).

Proposition and product role  -  options paper and product  feasibility with one of the Agiliysis' partner businesses in the education sector, through outlining customer insight research-based work-study and new products feasibility;  a recommendations paper provided along with a product design framework, analysis and the Cx led study.

Agilisys

Managing Consultant

Very rewarding experience as a Mentor for the Cherie Blair Foundation, working with a small stationary ecommerce and B2B and supply chain business in Myanmar. In the time we worked together my Mentee grew her business by 150% by focusing on key marketing strategies that she could focus on in her region and tap in to new networks such as education and broader retail stockists. She expanded her fleet of vehicles and regional sales teams from 3 to 5 and then  to 7 in 12 months.

ORBIT ENTERPRISES LONDON LIMITED

Mentor -  Cherie Blair Foundation

Looking after elderly parents and step family as a carer. Also combined with part time NED pro bono work and some consulting on small business strategy.

Engaged to restructure a publishing business and digitise. I provided executive board-level leadership and held sole accountability for the creation of a strategic outline following the company's acquisition as part of a new Corporate venture to expand ColArts’ offering
As MD, modelled growth, plans, stretgy and led the successful delivery of a new eCommerce site, this encompassed the development and implementation of a robust and commercially viable content strategy and social media strategy
Overseeing the publishing team, I collaborated with the Editor in Chief on production to ensure all objectives were achieved
I also recruited and mobilised the Development and UX team, oversaw design and content and day-to-day operational management, presented detailed and comprehensive P&L reports to the board.

Elephant Magazine

Managing Director (Interim) and Digital Delivery Director

I championed the delivery of the main transformation change and culture programme, reported directly to C-suite and PMO. Within this capacity, I headed a diverse and cross-functional team and coordinated with key stakeholders to identify and define requirements and develop technical solutions for a new product platform consumer facing case management service for the Devices regulatory side of the business. 
 Selected achievements can be seen below:
* Personally, implemented a new Case management platform, data services and full platform for Customer and Industry (Pharma and EU Regulatory member states) interaction in public healthcare regulation
* Delivered POC in the first 3 months and coached and managed the client team as Product owners to enable succession planning within the client teams post-delivery of programme and increased team morale by 200%
* Sourced suppliers and developed the communication strategy across multiple business areas including marketing, training whilst overseeing business analysis and TOM modelling
* Successfully motivated and managed a diverse workforce of up to 150 whilst effectively led issue/risk reporting and steering committees and coordinated with the CTO, CMO and CIO
* Held full accountability for setting out 3rd party (service and Government management and procurement), technical solution and internal processes modelling and customer roadmap design
* Identified productivity improvements of 30% by delivering a new business case for a CRM, case-management system and data platform

Medicines and Healthcare products Regulatory Agency

Business change programme  consultant

Interim startup role - overall commercial and delivery responsibility for establishing a new strategy, setting up an innovation office and service offering, specialising in business model reinvention and innovation projects. 
Created the organisational structure design approach. Successfully delivered coaching and mentoring of a small start-up team and implemented a new business pipeline for 6 months of <500K in events and innovation projects.

Digiotology  (sub brand to Nimbus Ninety)

Chief Digital Transformation Officer

- identified 5M savings in product roadmap for digital. 
- Strategic proposition shaping, ideation, and qualification via rapid prototyping , paired with project delivery role within the digital Innovation team and labs.
- Digital proposition and ideation for innovation team in Financial innovation team. Roll out of POC/ pilot initiatives in agile/ iterative approach from full ideation through to proposition testing in customer test labs and new tool testing.

Prior to innovation team - 3 months Project and programme management in the digital propositions team helping shape the delivery, strategy, scope and approach of the project within Internet Banking.

Lloyds Banking Group

Sr Implementation and digital innovation consultant

4 month interim contract assigned to the Strategy and Change team to assist in identifying a clear approach for digital. Outlined goals, objectives, and highlevel business case for investment for the business, identifying options to progress with platform development and options for strategic growth.

Clear Channel Outdoor

Digital delivery and strategy consultant

With over 20 years in Chief Digital and Operations roles, I bring a wealth of experience to drive impactful outcomes. In my 7-year tenure as a business owner, I tackled diverse challenges, from core problem-solving to spearheading innovative corporate ventures and refining digital strategies. Noteworthy achievements include a 200% surge in customer acquisition, slashing implementation costs to under £5 million GBP, and identifying 30-40% productivity savings. These strides correlated with a remarkable jump in team satisfaction scores from 3/10 to 8/10 in less than 6 months.

I excel in seamlessly navigating various sectors, injecting fresh perspectives into every endeavor. Proficient in leveraging technology and data for effective client outreach, I optimize product and service configurations for precise alignment

I have also been lucky enough to take pro-bono advisory roles throughout my career to Small Enterprises reviewing growth challenges, scale-ups and working alongside growth incubators, as well as advising on investment, growth and development strategies to achieve ROI.

Managing Director  -  digital delivery, transformation and product design

Engaged initially as the Head of Delivery and promoted in a year to Director of Digital Delivery with a role in the Executive team and reporting to the CEO and COO.
- Implementation of new platform, community, content and commercial structures, systems for delivery , QA and roll out of all digital projects programmes. Achieved growth of over 200% of new registered and active users.
 - Established and implemented new  hybrid of Agile and waterfall methodologies to fit with the needs of the business against the limitations and challenges of the platform. Increased team size from 30 to over 80 professionally skilled IT, test, devops, UX, Design, product and programme skills wiht a drive to extent SEO and social teams and support marketing functions and Analytics teams.
 - worked with business sections such as sales, ad, editorial, finance to evangelise Digital media in assisting the transformation shift within the business being driven by the COO from a publishing and print business in Education to that of a digital print/ publishing and education business.

TES Connect has 2.4million members and over 1m teaching resources shared by teachers around the world making it the World's largest teaching network!
our other sites:
TES - Business Media Brand of the Year 2008, 2010, 2011 
TES Connect - Best Website and Best Digital Publisher 2009, 2010
2012 -  PPA Digital Product of the Year

Digital Delivery & Projects Director

Client services director/ Operational Director  role, board level role - managing a small team of Product and project management personnel. Drove new structures for standardized company documentation, positioning and strategy, focusing on ROI for pitches, avoiding long tail delivery and profit improvement on new business. An Integral role in internal and operational management, such as HR regulation and processes for the company. Decreased business losses from -15% on long tail delivery to +5 % profit in 12 months.

Clients ranged from  Barclays Wealth International, Barclays Wealth, Barcap, Fidelity, First Capital connect, Southern railways, Early learning Centre (mothercare group), Imagesource. Pitches/ proposal and upfront discussions carried out for a number of e-commerce retailers and design companies

Tobias & Tobias Interactive

Client Services Director

Client Services - relationships/ account director. Management of £6-8M pound portfolio. - mentored and supported a significant portfolio team of 100+. 
Clients/ Industry sectors:
Gov - COI, Publishing - EMAP (MCN and Todaysgolfer websites), eCommerce -  eCommera (Baugur group -  House of Frazer, Hamleys etc) delivering multiple retailers websites on a single bespoke platforms, pitching and proposal discussions and early stage consulting with  White Company, Heinz and Ann Summers
Utilities - National Grid, Automotive - Mazda, Volvo. 
 - Strategy, marketing and advisory role to clients, acting on their behalf internally with the project teams. Internal business unit management of DSO, ROI, budgets, P&L, margin team communications and structure. Stakeholder interactions and relationships with CFO, CEO, CMO.

LBi Digitas

Client Director

·Service Delivery manager + Relationship Account lead, support and maintenance of group sites, New development and change requests. Large scale technology deployments, mulitplatform, cross channel, multi locational and lingual. Offshore and 3rd Party management.
 - Programme and Account Manager Optimising internal business processes, contract/risk management, enabling small to medium innovations to practical implementation, transforming support(India team)to business objectives. Relationship management. New-business development and proposal management.PMO role (100team) for a northern Untited Utilities on bespoke delivery of new billing application.

Publicis Sapient

Senior Project/ Programme Manager, Relationship manager

Project manager on T-Mobile - developing and updating their website. + commnications strategy and road map planning.
Roll out of new apps across the T-Mobile.
project management and working with focused strategic, UX, development team to deliver new functionality and apps to T-mobile. 
Marketing manager for event light and design. A Technical Production Company, lighting, technical production, stage/set designs for Parties, Conferences, Film Premiers, Hospitality and Dry Hire in events

Agency.com

Project and Marketing Manager

Took a Sabbatical/ gap year to travel South America, Asia, Europe. Australasia during the dot.com crash and broadened my horizons and built life experiences!

Travel

IXL merged with Scient/SBI & Company -Internet Solutions company who deliver user-centered strategy, design and technology projects specific to client needs in focused industry groups.
Internet Magazine 1999 - Project Manager of the month, 'up and coming stars'.
Clients  were MSDW, Government release of V1 NHSDirect 1999.  Newton Investments (part of Mellon Group), Aon Commercial, Thomson Direct and Thomson financial,Comic Relief -Red Nose Day, Equant, Virgin AtlanticAirlines

Sally Philip