Avinash Khadse

Avinash Khadse is currently the Director of Product Support at Sapience Analytics, not a Senior Manager Technical Support as mentioned in the query.12 With over 15 years of experience in the IT industry, Khadse has held various roles at Sapience Analytics since joining in 2011, including Senior Customer Support Engineer, Technical Lead Engineer, Assistant Manager Technical Support, and Manager Technical Support.1

In his current role, Khadse is responsible for:

1. Managing Sapience Product Support
2. Overseeing the Customer Centre and Ticketing Queue
3. Building the Knowledge Base
4. Conducting product trainings
5. Producing support KPIs
6. Leading Department Scrum
7. Setting priorities to address customer needs1

Prior to Sapience Analytics, Khadse worked at several companies:

• Hardware Engineer at Micro Data Systems (2004)
• Service Engineer at JANKA SERVICES (2005)
• System Administrator and Team Lead at Shro Systems Pvt. Ltd. (2007)1

Khadse's educational background includes:

• Attended Eastern Institute For Integrated Learning In Management
• ITIL v3 certification from EXIN (March 2015)
• MCPS: Microsoft Certified Professional certification from Microsoft (October 2006)1

Khadse is based in McKinney, Texas, United States.3