Ashok Dhiman

Ashok Dhiman is a seasoned customer experience and digital transformation leader currently serving as the Vice President of Digital Experience at LRS.1 With a diverse background spanning multiple industries, including Retail, Insurance, Finance, Utilities, Consulting, and Healthcare/Pharma, Dhiman has established himself as an expert in various aspects of digital strategy and customer experience.

Professional Background

Dhiman's areas of expertise include:

• Customer Experience (CX)
• Product Management
• Digital Strategy
• Data Engineering and Analytics
• Voice of Customer (VoC)
• E-Commerce

Throughout his career, Ashok has held key positions in prominent organizations such as The Hartford, Sears Holdings Corporation, GlaxoSmithKline, and National Securities Depository Limited. His experience encompasses digital marketing, omnichannel retail, IT Service Management (ITSM), and Scaled Agile (SAFe) methodologies.

Education

Ashok Dhiman holds impressive academic credentials:

• Master of Science in Technology and Management from the Massachusetts Institute of Technology (MIT)1
• Bachelor's degree in Engineering with a specialization in Electronics from Shivaji University

Leadership Approach

As a leader, Ashok is known for his hands-on approach and ability to successfully lead teams across various industries. His business-focused mindset allows him to develop and implement effective customer experience and digital transformation strategies.1

Ashok Dhiman's LinkedIn profile (username: ashokdhiman) reflects his extensive experience and expertise in the field of digital experience and customer-centric strategies.1