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Ashley Moran
Executive Director of Experience Design at Comcast Business
Professional Background
Ashley Moran is an award-winning design leader with a remarkable career spanning over 20 years, primarily in the tech and consumer service sectors. Throughout her journey, she has demonstrated a unique ability to lead both large and small cross-functional teams, effectively launching innovative products and experiences that not only enhance customer satisfaction but also provide significant business value. Her strategic approach to orchestrating end-to-end customer journeys has garnered her recognition as a driving force in the realm of customer experience (CX) and user experience (UX).
Currently, Ashley serves as the Executive Director of Experience Design at Comcast, where she has made substantial contributions to shaping the customer experience for millions. Before ascending to this leadership role, Ashley honed her skills in several impactful positions at Comcast, including Senior Director of Customer Journey & Experience Design and Director of User Experience. Her extensive tenure at Comcast illustrates her commitment to executing a cohesive customer journey that integrates business goals with user needs.
Ashley’s expertise is not limited to her role at Comcast. She has also made significant strides in the tech industry while working as a Lead Experience Designer at Motorola, where she focused on creating compelling user experiences. Furthermore, Ashley’s early career as a Senior Consultant at BearingPoint and Arthur Andersen Business Consulting allowed her to develop a robust foundation in business strategy and consulting, which she now integrates into her design leadership.
Education and Achievements
Ashley holds a Bachelor of Graphic Design (BGD) degree from North Carolina State University, where she focused her studies on graphic design principles that later fed into her expertise in user experience design. She enhanced her educational journey through a transformative study abroad experience in Berlin, Germany, at Kunsthochschule-Weissensee, where she specialized in interface design. This international exposure fostered her understanding of global design standards and user-centered design practices.
Throughout her career, Ashley has not only earned accolades as an exemplary leader but has also contributed significantly to her field. Recognized for her innovative ideas and approach, she is a patent holder and was once an editor of an art blog, amplifying her influence beyond the traditional boundaries of customer and user experience.
Skills and Expertise
Ashley Moran possesses an impressive array of skills and expertise that contribute to her effectiveness as a design leader. Her leadership capabilities are particularly noteworthy, as she has excelled in building, scaling, and leading diverse teams that tackle complex design challenges. In addition, her proficiency in customer experience and user experience design ensures that her teams keep user needs at the heart of their creations.
Moreover, Ashley is adept in product strategy for both B2B and B2C markets, facilitating digital transformations that resonate with customers while aligning with business objectives. Her penchant for synthesizing data with emerging technologies showcases her innovative mindset and ability to address pain points through creative solutions. Whether through delivering a seamless digital experience or enhancing a physical engagement, Ashley continuously finds ways to merge empathy with design.
Personal Background and Interests
Born and raised in a log cabin in the serene woods of North Carolina, Ashley's journey has taken her across major U.S. cities such as New York, Chicago, and Los Angeles, enriching her perspective and creative approach. Now residing in Philadelphia, Ashley draws inspiration from her varied environment and experiences, fueling her passion for design and innovation.
Achievements
Some of Ashley Moran's significant achievements include:
- Leading the design and implementation of innovative customer experiences at Comcast that have been crucial in driving customer engagement and loyalty.
- Serving as a board member while holding a patent, underscoring her contributions to advancing the field of design and technology.
- Playing a key role in the digital transformation efforts of multiple organizations by facilitating strategic product management initiatives that result in enhanced user satisfaction.
- Authored articles and content as an editor for an art blog, showcasing her thought leadership and commitment to sharing knowledge and insights with the design community.
With a career characterized by leadership, innovation, and a dedication to creating human-centered experiences, Ashley Moran continues to be a notable figure in the design field.
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