Art Schoeller

Art Schoeller is an experienced professional with a rich background in customer service, contact centers, customer experience, and unified communications. He has held various positions throughout his career, from technical support to executive leadership roles, including customer experience analyst at Forrester Research and Vice President and Principal Analyst at Constellation Research.

Schoeller earned a Bachelor of Science in Electrical Engineering from the University of Massachusetts and a Master of Business Administration from Boston University. His career has focused on advancing customer-centric practices in various industries, including healthcare, financial services, and retail.

Schoeller's work is well-regarded in the industry, and he has authored several reports and articles on topics related to customer service, call centers, and other customer experience trends. He is a sought-after keynote speaker and expert panelist at industry events.