Anurag Bhatia

Anurag Bhatia is the Global Head of Business Process Services (BPS) and an Executive Council Member at Mphasis, an information technology solutions provider that specializes in cloud and cognitive services. Recently appointed to this role, he transitioned from being the Head of Europe at Mphasis, a position he held prior to January 2024. His new responsibilities include leading the company's global BPS operations, focusing on enhancing operational efficiency and leveraging artificial intelligence (AI) to drive transformative outcomes for clients.13

Bhatia's leadership is aligned with Mphasis's strategic initiatives, particularly the launch of a dedicated AI Business Unit aimed at unlocking the potential of AI technologies. He is expected to play a crucial role in expanding the addressable market for AI solutions and driving the adoption of AI-powered deal archetypes within client organizations.23 His expertise in service transformation and deep understanding of Mphasis's business are seen as key assets in this endeavor.12

In his own words, Bhatia expressed enthusiasm about his new role, stating, "I am excited to lead the charge in aligning operations and AI to drive transformative outcomes for our clients," highlighting the importance of innovation and excellence in the evolving landscape of IT services.13