The University of Georgia

Sandy Creek High School

Sales and Event Manager

Atlanta, Georgia

Professional Summary: Responsible for direct management of sales staff, sales of memberships and event experience management for high-profile clientele, including corporate executives, business people, Broadway in Atlanta season ticket holders, and premium seat/club members.Leadership/Management Highlights:	Responsible for the strategic planning and development of new sales for high-end clients, exhibiting excellent organization and follow-through while maintaining high levels of customer satisfaction. 	Developed and maintained the Marquee Club membership experience for over 800 members through a wide array of exclusive member events, with the targeted goal of making the Marquee Club the best private club in Atlanta.  	Managed sales forecasting, annual budgeting and commission structure payments.	Trained and managed sales staff of 7 to effectively recruit new business and maintain existing membership accounts; this includes administrative support, sales associates, ticketing concierge and club concierges.	Worked closely with the Food and Beverage operation teams in both the FOH and BOH, to ensure the highest levels of service for the members.	Supervised and planned member and prospecting events between multiple departments, while also coordinating with vendors, sponsors, and clients.	Attended a multitude of industry trade shows and events in order to provide members with the best quality of goods and servicesKey Accomplishments:	Exceeded sales goals and collected over $2M in sales/membership dues since grand opening in May 2018.	Highest grossing sales person for 9 out of my first 12 months on the team.	Developed and implemented membership retention platform that manages all membership accounts.	Promoted from Sales Associate to Account Executive to Sales Manager, based on excellent performance, creative problem solving and continued leadership abilities, within 1.5 years of employment.

The Fox Theatre

Marquee Club Membership, Sales Manager

Professional Summary: Responsible for oversight of day-to-day operations of franchised location, ensuring that excellent service is consistently delivered to members and guests. Managed key business operations including inventory, bank deposits, and marketing. Wrote all correspondence with members including promotions and renewal information.Leadership/Management Responsibilities: 	Managed, trained, and provided leadership to 5 sales associates.	Collaborated with franchise owner to monitor progress against retail sales and profitability goals.	Established and monitored staff work schedules and managed human resource functions including training and maintaining effective working relationships. 	Assisted franchise owner in setting and achieving membership and retail sales goals.                                                                                                                    Key Accomplishments:	Promoted from Front Desk Sales Associate to Assistant Manager, based on consistent performance and attaining highest new member accounts monthly.

Massage Envy

Assistant Manager

Responsible for managing day-to-day operations of Sales department and ensured that sales goals were being met or exceeded.  Ensured communication and relationships with vendors, community organizations and clients were at a high level of satisfaction. Leadership/Management Responsibilities: 	Supervised the selection, training, development, performance management and work assignments of 10 sales staff, ensuring staff was conducting sales call visits, providing venue tours, and attending regional trade shows for all avenues of sales.	Researched market trends to come up with fresh ideas for quarterly sales events, attended tradeshows and immersed myself in networking associations to help successfully generate additional revenue.	Responsible for the sale and creation of a variety of events that ranged from weddings, holiday parties, corporate events, and more. Acted as the point of contact for the client, from initial communication until the end of the event to ensure complete satisfaction from the client	Created initial rental quotes and event BEOs in addition to maintaining an updated events calendar.	Coordinated with multiple departments prior to and during the event to ensure all the needs of the event were met	Managed the sales and client development of a vast array of tour group companies and school liaisons to provide private tour packages 	Responsible for the development and sales of the aquarium’s prepaid ticket partnerships with hotels, military bases, sponsorships and more. Key Accomplishments:	Exceeded 2017 revenue goals by 23%, ending the year at $950K with 82 revenue generating events in 2017 and 42 secured for 2018.	Planned and supervised 3 sold-out Sea You @ events for 2017.	Helped with the continued development of the aquarium during a period of expansion, that tripled the size of the aquarium, by providing tours of the new developments and construction in order to entice new partners and make events sales prior to opening.

Texas State Aquarium

Sales Manager

Professional Summary: Drove a proactive approach to delivery of customer requests while meeting the needs of the organization and ensuring customer retention and loyalty. Responsible for providing professional member support in all aspects of client service including account maintenance on personal and business accounts.Key Responsibilities:» Exceeded service standards and quality management criteria by successfully identifying customers’ needs and presenting products using cross-selling techniques. » Maintained monetary records while complying with institutional and federal regulations. » Processed transactions within established policies and procedures to ensure operational excellence.

Frost Bank

Personal Banker

Professional Summary: Responsible for day-to-day operations of the support center’s opening and closing procedures. Provided first contact with new and repeat clients while ensuring that they experienced top customer service in a safe environment. Scheduled appointments for a wide array of military and civilian clients.Key Responsibilities: »  Managed daily opening and closing office operations.»  Provided materials and/or information to clients regarding Naval Air Station programs.»  Oversaw the calendars of 6 employees and scheduled their client appointments.Key Accomplishments:»  Created and launched the spousal information system which provided local military families with up to date information and monthly activities.

Serco

Administrative Assistant

- Provided research for various projects on domestic policy» Researched and reported  relevant news that impacts domestic policy

Center for American Progress

Communication and Outreach Intern

Professional Summary: Provided first-hand customer service to students and their family’s ensuring that any issues they had were resolved.  Key Responsibilities: »  Provided assistance to the Creswell Community Administrative Assistant»  Screened calls, scheduled programs and appointments»  Opened and closed the office»  Managed the office while my supervisor was absent

Anna Alexander