Anil Mehta MBA

Anil Mehta MBA is an accomplished Change Agent with a strong focus on Government & Social Housing and customer service environments.

He excels in Consultancy and Business Analyst approaches to align customer journey and process design programmes, with expertise in implementing continuous improvement and Lean transformation initiatives.

Anil has successfully led teams in developing new processes such as Furlough and Self Employed Income Support schemes during the pandemic, contributing significantly to crisis support for UK PLC.

His skills include building process maps, system maps, and customer journeys, backed by data analysis to identify and address challenges.

He possesses excellent persuasion skills to drive improvement initiatives and engage stakeholders effectively in decision-making processes.

With qualifications in Lean, continuous improvement, and management consultancy, Anil has driven substantial process savings and enhanced customer satisfaction.

Anil also has proven coaching and mentoring abilities at Level 7 to empower colleagues and team members for outstanding performance.

He is adept at building strong relationships internally and externally to identify and solve core business challenges, designing innovative solutions for exceptional customer service.

Anil Mehta's specialities include Customer Service, Business Process Analysis, Customer Journey Mapping, Performance Management, Survey Design and Analysis, Policy and Strategy Review, Project Management, and Digital Inclusion Projects, among others.

His expertise encompasses Continuous Improvement, Collaboration, Agile, Systems Thinking, Design Thinking, and Service Design.

Educationally, Anil pursued Postgraduate Diploma in Management Studies at Lancaster University, an MBA with a focus on Business Administration, Logistics, and Global Business Trends at The University of Huddersfield, an HND in Housing from Lancaster University, and ATI in Textiles from The University of Bolton.

Throughout his career, Anil has held key roles such as Customs Process Owner at HM Revenue & Customs, Senior Management Consultant at HMRC and Government, Group Customer Insight and Policy Lead at Together Housing Group, Group Customer Insight and Scrutiny Manager at Together Housing Group, and Customer Insight Manager at Twin Valley Homes.