Anika Zubair

Anika Zubair is a Customer Success Leader with a passion for developing people, scaling global CS strategies, and achieving sustainable growth towards IPO/Exit.

She has a track record of working with international customers, elevating businesses to higher levels of success, and fostering strong customer relationships.

Anika excels in managing global CSM teams, establishing go-to-market programs, recruiting and nurturing talent, and driving customer success initiatives across various segments and time zones.

Her expertise spans areas such as program management, product management, customer satisfaction, business analysis, analytics, strategic partnerships, and business process improvement.

Anika's professional journey includes roles as Head of Customer Success, Vice President of Customer Success, and Chief Customer Officer at prominent organizations in the SaaS industry.

She holds a B.A in Political Science and International Studies from UC Irvine, a Master of Arts in International Relations from Freie Universit\u00e4t Berlin, and has studied abroad at the University of Cambridge.

Anika's contributions to the industry include serving as the Founder & CEO of The Customer Success Pro, Head of Customer Success at Griffin, and holding advisory positions in various tech companies.