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Angelo Bresci
Senior Director, Support Engineering at Domino Data Lab
Angelo Bresci is a highly motivated department leader currently serving as the Senior Director of Support Engineering at Domino Data Lab. With extensive experience in supporting software and SaaS products, Angelo is renowned for delivering sustainable, world-class service to clients. Known for his data-driven, analytical, and pragmatic approach, he excels at optimizing efficiency, scalability, and customer satisfaction. Angelo has a profound understanding of support operations, having led successful teams and global support organizations. His leadership is rooted in an 'evidence-first' culture, focusing on tangible facts to make informed decisions, from staffing to issue prioritization. Angelo is skilled in balancing company strategy with customer needs, advocating for both while ensuring exceptional support leadership by fostering clear expectations, collaboration, transparency, and reducing customer effort in issue resolution. Passionate about developing support professionals and maximizing ROI for his department, Angelo has a track record of overhauling support operations, improving efficiency, reducing costs, and enhancing customer satisfaction metrics.
