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Andy Horton
VP of US Service and Support at Zoom International
Andy Horton is a seasoned professional with a strong background in creating and managing International Professional Services organizations.
During an impressive eight-year period, Andy successfully developed Professional Services into a top-ranking organization, leading to industry recognition as #1 in 2017 by an industry analyst.
Andy Horton's expertise includes providing superior support for large multi-product and multi-site installations, managing implementation and ongoing support projects for prestigious Fortune 100 and Fortune 500 companies, and consistently surpassing established Customer Satisfaction targets.
With a solid foundation in Customer Care and IT Technology, Andy possesses excellent knowledge and experience in these areas, in addition to exceptional communication and analytical skills.
Educationally, Andy Horton pursued Certification in Electronics at Electronics A School, USCG, after completing studies at Corunna High School in Corunna, MI.
Professionally, Andy has held key roles such as VP of Service and Support, Director of Service and Support, Americas, Director of Software Engineering, Support Engineer II, Manager of Field Operations, Field Services Manager, and Electronics Technician at leading organizations such as Zoom International, CoreBanc, Inc., Dalcon Communication Systems, Nuvox, Southeastern Telecom, and the U.S. Coast Guard.