Andy Heron

Andy Heron is a seasoned Technology Management Consultant with a rich background encompassing over 15 years of experience in Service Management, Project Management, and Big 4 consulting.

His expertise includes IT Operating Model design and implementation, IT governance, enterprise platform deployment, business process design, Agile project delivery, and transition/transformation leadership.

With more than a decade of experience in Enterprise Service Management platform deployment, specifically with BMC and ServiceNow, Andy currently serves as a Senior Solution Consultant, focusing on pre-sales activities at ServiceNow.

He holds accreditations in ITIL V3 Expert, IT4IT, and Prince2 Practitioner, along with a practical understanding of methodologies like Scrum, SAFe, and DevOps.

Andy's professional mission is centered around leveraging his vast real-world experience and expansive network to drive ambitious yet realistic outcomes for clients, emphasizing value realization and demonstrable efficiency improvements across organizations.

In terms of education, Andy studied GNVQ in Business and IT Systems Management at St Paul's Sixth Form and earned a Professional Certificate in Business Administration and Management, General from The Open University.

Throughout his career, Andy has held key roles at renowned organizations including Deloitte Switzerland and UK, where he served as a Management Consultant, Computacenter where he was a Senior Service Management Consultant, Business Analyst, and at NatWest as a Corporate Account Executive.