Andrey Vereschagin

Andrey Vereschagin is a highly accomplished Customer Experience, CRM, Service, and Loyalty expert with a diverse background in managing CX and CS in both B2B and B2C environments. With over 15 years of experience, Andrey has excelled in developing and executing customer service strategies, field service management, sales management, CRM implementation, and customer satisfaction research. He has a strong track record in implementing NPS, CSI, and CJM initiatives, ensuring quality control of products and services, and successfully launching loyalty programs. Andrey has managed teams of up to 300 people and holds degrees in Strategic Management, Change Management, MBA in Marketing and Sales, and Engineering in Computers and Networks.