Andrew Williams

Andrew Williams is the Director of Community Experience at Grailed, a leading community-driven marketplace for luxury, streetwear, and vintage fashion.12 He has over 12 years of experience in building and leading teams in customer support.3

Role at Grailed

As the Director of Community Experience, Andrew Williams is responsible for:

• Overseeing team staffing and development
• Designing and implementing community engagement strategies
• Managing customer support operations

Andrew joined Grailed after working at a large legacy tech company, seeking an opportunity for faster personal and professional growth in a smaller organization.1

Career Insights

Andrew's perspective on working at Grailed is noteworthy:

Community Focus:: He emphasizes the importance of Grailed's platform in connecting people with shared interests in style, highlighting the special nature of these connections.1

Learning Environment:: Andrew values the comfortable atmosphere at Grailed that allows for making mistakes and continuous personal and professional development.1

Hiring Initiatives:: In his role, Andrew has been involved in hiring efforts, including searching for a Director of Retention for the company.4

Company Context

Grailed, founded in 2013, is based in New York City and has grown significantly:

• Annual revenue: $14.6 million
• Total funding: $61.6 million
• Employee count: Approximately 265 (with 174 listed on RocketReach)2

Andrew Williams' role is crucial in maintaining and enhancing the community-driven aspect of Grailed's marketplace, which is central to the company's mission of making fashion accessible to enthusiasts worldwide.