Andrew Spence

Andrew Spence is a high-achieving strategic leader known for his exceptional leadership and team management skills within a global business setting.

With a track record of transforming multiple Infrastructure teams into highly successful global functions using a 'follow the sun' model, Andrew emphasizes the use of KPIs and employee engagement metrics to drive improvements in business operations.

His adept leadership has resulted in his teams receiving numerous awards and accolades, attributed to their high engagement levels, stellar performance, and a culture focused on delivering results.

In terms of business strategy, Andrew prioritizes value return on investment by analyzing data-driven business trends to identify areas for improvement that offer optimal returns with minimal disruptions to business operations and employees.

He is dedicated to implementing scalable solutions, identifying growth opportunities, and ensuring that changes are embraced by frontline leaders and employees to maximize their impact on business value.

Andrew's managerial responsibilities span across the UK, India, and other global locations, where he has successfully led teams to achieve significant improvements in workload efficiency and quality.

By instilling a 'first-time resolution' mindset and prioritizing employee engagement and development, Andrew fosters a culture of continual service improvement within his teams.

Moreover, Andrew is a trained facilitator in Root Causes Analysis (RCA) processes and played a pivotal role in refining and launching the global RCA process for his organization.