Andrew Fowkes

Andrew Fowkes is an experienced professional in the field of customer insight, currently working at EDF Energy. His role focuses on Sales, Propositions, and Customer Experience (CX).

Professional Background

Andrew manages Customer Insight projects of various types at EDF Energy. He collaborates with both B2C and B2B stakeholder teams to improve product experiences and offerings. As an insight manager in a large organization, Andrew believes his role involves delivering fresh perspectives on customer data and behavior.2

Expertise

Andrew is considered an expert in Insight, Research, and Business Intelligence. He has accumulated strong experience across both agency and client-side roles throughout his career.1 His work involves analyzing customer data to provide valuable insights that can drive business decisions and improve customer satisfaction.

Current Position

In his current role as Customer Insight lead at EDF Energy, Andrew:

• Manages various types of Customer Insight projects
• Works collaboratively with B2C and B2B teams
• Focuses on enhancing product experiences and offerings
• Provides fresh insights on customer data and behavior

Andrew's expertise in customer insight plays a crucial role in helping EDF Energy understand its customers better and make data-driven decisions to improve its services and products.