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Andrew Drinkwater
Capacity Planning and Change Manager at Sainsbury’s
Andrew Drinkwater holds an ITIL Foundation Certificate in Service Management (v3) and is well-versed in various ITIL Service Lifecycle phases including Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement.
Currently, Andrew is serving as a Senior Service Analyst in the Service Management domain, engaging with third-party vendors and leading internal projects to bolster the General Merchandise and Clothing business functions at Sainsbury's. His expertise spans across Service Operations and Service Transition.
Previously, Andrew has garnered valuable experience in Incident Management and Service Management while working at the IT Service Desk at Sainsbury's. He advanced from an IT Analyst role to a Shift Lead, leveraging his Retail background to enhance his IT Service Operations acumen acquired during his tenure in various roles within the Store environment.
