Andrew Bettcher

Andrew Bettcher is a professional ServiceNow Admin and Developer with a strong focus on providing high-level support and solutions at MTI.

His extensive ITIL experience enables him to effectively collaborate with business leaders and offer valuable insights to process owners.

Andrew is committed to enhancing his expertise and knowledge of the ServiceNow product to elevate his career and contribute more to MTI.

He takes pleasure in tackling a wide range of complex issues and has acquired a diverse set of tools through his learning journey to effectively troubleshoot and meet requirements.

With specializations in ITIL, Certified Service Administrator, ITSM, and Project and Portfolio Management, Andrew possesses a wealth of expertise in the field.

His educational background includes studying A-Level Biology, Psychology, and Chemistry at Stockton Technical College, as well as obtaining ITIL V3 Expert Level certification from OGC.

Andrew Bettcher's professional journey includes roles such as ServiceNow Application Developer at MTI, Service Delivery and Transition Manager at MTI, Service Delivery Manager at Systal Technology Solutions, Account Service Manager at Hewlett-Packard, Customer Service Manager/ITIL SME at Orchard Information Systems, Service Delivery Manager/Production Environment Manager at EDS, Team Leader at EDS, Senior Helpdesk Coordinator at EDS, Enquiry Operator at BT, and Sales Representative at Churchill Insurance Company.