Sean Mcclean

Sean P. McClean is a thought leader and expert in IT Service Management, possessing multiple certifications including CTT+, ITIL Expert, and ServiceNow CAD, CSA, CIS, among others. With a strong focus on training, education, and certification, he specializes in technical training on cloud-based Platform as a Service (PaaS) and has exceptional facilitation and leadership skills. Sean's extensive experience spans technical product implementation, soft skills development, and various certifications such as ITIL Service Manager, DevOps, Scrum Master, and ServiceNow Certified.

Sean has a background in developing, coordinating, and leading training and mentoring programs for trainers and facilitators, ensuring alignment with business goals. His expertise lies in technical training, soft skills development and delivery, as well as assistance and development for ITIL, ServiceNow, and Service Manager implementation. With a strong educational foundation including a Master of Arts in Communication and Psychology from The University Of Georgia, Sean P. McClean also holds a Bachelor of Arts in Communication and Psychology from Ithaca College and has previously studied at the University Of Hawaii At Manoa.

Throughout his career, Sean has held key roles such as Principal Technical Trainer at ServiceNow, Principal at Katalyst, and has worked with reputable organizations like Hewlett Packard Enterprise, Peregrine Systems, and Compusa, showcasing his diverse experience in the tech training domain.