Ana Lam is a product manager with an impressive background in the fields of customer experience, strategy, and product development. She earned a Bachelor of Arts in Economics from the University of Pennsylvania and has held various positions in top companies such as Uber, American Express, Blue Apron, and Accenture. Ana's rich experience in customer and channels strategy, CX and omnichannel product management, and digital experiences make her an expert in the field.

As a product manager at Uber, Ana is responsible for designing and implementing products that drive growth and enhance the customer experience. Prior to Uber, she worked as Director of Product Management of CX & Omnichannel at American Express, where she developed strategies to improve customer engagement across multiple channels. Ana has also worked at Accenture as a consultant and later as the Manager of Customer and Channels Strategy.

Her experience and skills in product development and pricing, management consulting, and strategy make her an asset to any organization. Ana's passion for improving customer experiences and driving business growth has allowed her to excel in her career.