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Amy Johanning
Senior Manager, Global Operations - Support Account Management
Amy Johanning is a Senior Manager of Support Account Management with a background in cloud consulting and financial services.
She excels in global team management, operations support, best practice implementation, and providing top-notch customer service.
Amy is a expert in project management, customer-centric approaches, HR management, leadership, critical thinking, ITIL v3, data analytics, strategic planning, and training & development.
She has a proven track record of achievements such as implementing ServiceNow SaaS application, saving $1 million through process improvement, and leading successful global support account management teams.
Amy Johanning holds a Bachelor of Arts degree in Political Science/History from Drake University.