Amy Jacobson, M.S., PMP

Amy Jacobson is a professional currently working at Avant in the role of WebBank Oversight and Quality Assurance Project Management, Business Risk Management.1 Here are some key details about her:

Professional Experience

• Current Position: WebBank Oversight and Quality Assurance Project Management, Business Risk Management at Avant (since March 2023)1

• Previous Roles:

  • Manager, Project Manager at Ipsos (January 2021 - December 2021)1
  • School of Communication Academic Advisor at Illinois State University (August 2013 - May 2014)1

Education and Certifications

• Master's degree in Communication from Illinois State University1
• Certified Project Management Professional (PMP) as of 20191

Skills and Responsibilities

At Avant, Amy's responsibilities include:

• Managing WebBank-related projects and communicating prioritization within the company1
• Overseeing the Quality Assurance program for agent accuracy on phone and email platforms1
• Monitoring and reporting on QA metrics to ensure SLAs are met1
• Managing tasks, projects, and workstreams to support critical initiatives1
• Creating standardized intake systems and change management frameworks1
• Identifying continuous improvement opportunities1

Amy is described as an organized and hardworking individual who aims to influence a collaborative and friendly work environment.1