Amit Mehla

Professional Background

Amit Mehla is a seasoned professional with over a decade of extensive experience in the field of Unified Collaboration, Video TelePresence, SaaS Cloud, Network Programmability, and automation. Amit has held significant roles within renowned organizations such as Cisco, Avaya, and BlueJeans Networks, where he has consistently demonstrated his expertise and leadership qualities. In the year 2019, Amit was honored with the prestigious Quarterly CEO Award for outstanding contributions to customer service support at BlueJeans Networks, marking a significant milestone in his career.

Throughout his professional journey, Amit has showcased his skills in designing solutions that are not only reliable and scalable but also cost-effective. His deep understanding of technical architectures has enabled him to lead the migration of on-premise solutions to cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. Amit's role requires proficiency in incident management for both planned and unplanned changes, collaborating effectively with high-level stakeholders to ensure projects are completed timely and efficiently.

Education and Achievements

Amit's academic background sets a solid foundation for his technical and managerial capabilities. He holds a Master of Business Administration (MBA) from Deakin University, equipping him with essential business acumen and strategic thinking. Further enhancing his management expertise, Amit pursued a Post Graduate Program in Management from the Institute of Management Technology in Ghaziabad, achieving an outstanding CGPA of 8.86. His commitment to lifelong learning is also reflected in his studies at the Indian Institute of Management Bangalore, specializing in Customer Relationship Management, a crucial skill in today's customer-centric business landscape.

In addition to his formal education, Amit has pursued various certifications that validate his technical skills. He holds an ITILv4 Foundation Certificate, signifying his knowledge in IT service management. His prowess in cloud technologies is evidenced by his certifications as an Aviatrix Certified Engineer (ACE) for Multi-Cloud environments, a Cisco Certified Specialist in Collaboration Core, and a Cisco DevNet Associate. He is also certified as an AWS Certified Solutions Architect Associate and a Google Associate Cloud Engineer, further showcasing his adaptability and effective skills across multiple platforms.

Technical Expertise

Amit possesses a robust technical skill set that spans various domains. He is an expert in the Telepresence domain, having designed innovative Video TelePresence solutions using products from industry leaders like Cisco, Avaya, and BlueJeans (SaaS). His virtualization skills are evidenced through hands-on experience with VmWare Vsphere and Hyper-V, which allow him to deploy and manage virtual infrastructures effectively.

Proficient in several protocols, including SIP, H323, and REST, Amit is well-equipped to handle complex networking scenarios. His programming abilities are demonstrated through his knowledge in multiple languages such as Python and Shell scripting, where he applies these skills in automation and network programmability. Using Python, Amit efficiently configures and monitors server operations, highlighting his competency in the tech landscape.

Amit is also adept in cloud technologies, having significant experience with AWS (including EC2, S3, and Load Balancers), Google Cloud Platform (including Cloud Engine, App Engine, and Kubernetes Engine), and Microsoft Azure. This extensive cloud knowledge allows him to architect scalable and robust cloud solutions tailored to organizational needs.

Career History

As an Incident Manager at Cisco, Amit has been instrumental in managing and resolving incidents effectively, contributing significantly to enhancing the overall customer experience. Prior to this role, he served as a Technical Consulting Engineer in the Customer Experience Technical Assistance Center (CX-TAC) at Cisco, where he honed his analytical skills and technical expertise.

His journey began as a Senior Customer Service Engineer at BlueJeans Network, where he played a pivotal role in ensuring customer satisfaction and support for telecommunication solutions. Before that, he served as a Technical Solution Leader at Altran, where he was responsible for leading teams in delivering technical solutions. Amit also gained valuable experience as a Senior Analyst at HCL Technologies, setting the stage for his future endeavors in the tech field.

Notable Achievements

Amit's accomplishments reflect his dedication and commitment to excellence in his field. The receipt of the Quarterly CEO award at BlueJeans Networks is a prime example of his outstanding performance and dedication to customer service. This award underscores his capability to deliver results that not only meet but exceed expectations, solidifying his reputation as a leader in customer support.

His technical certifications are another testament to his expertise and commitment to professional growth. By continuously pursuing certifications in the latest technologies, Amit ensures that his skills remain relevant and competitive in the evolving tech landscape.

Amit Mehla’s extensive experience, coupled with his continuous pursuit of knowledge and his ability to work collaboratively with stakeholders, positions him as a key player in the field of Unified Collaboration and Cloud Technologies. His journey reflects a blend of technical proficiency and business intelligence, making him a valuable asset in any organization seeking to enhance their digital transformation efforts in the rapidly changing technology environment.