Amanda Gordon

Amanda Gordon is an experienced project manager and service consultant who owns and operates Amanda Gordon Consulting.1 With over 10 years of experience in driving complex projects, she specializes in customer experience (CX) and operational optimization.

Professional Background

Amanda founded Amanda Gordon Consulting in July 2017 and is based in the Los Angeles Metropolitan Area.1 Her consultancy focuses on helping businesses improve their customer experience strategies, meet service level agreements (SLAs), and build customer-driven growth engines.1

Previous Experience

Before starting her own consulting firm, Amanda held several notable positions:

• Customer Experience Analyst and CX Content Manager at Gusto (2015-2017)1
• Google Express Customer Support Manager at Google (2013-2015)1
• Customer Happiness Manager at Getaround (2012-2013)1

Expertise

Amanda's areas of expertise include:

• Scaling customer support operations
• Launching and optimizing help centers
• Implementing chat support systems
• Managing end-of-year planning and execution
• Developing product prioritization processes
• Conducting customer research projects

Education

Amanda is a 2010 graduate of Washington State University, where she studied Political Science and Environmental Science.2

Personal

When not working, Amanda enjoys traveling with her partner, Greg, and taking advantage of the activities offered in the San Francisco Bay Area.2

Amanda Gordon brings a wealth of experience in customer experience management, particularly in start-up and small business environments. Her consulting services aim to provide scalable solutions for critical issues and opportunities in customer experience.1