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Allison Pickens
Founder & Investor, Board Director at multiple companies
Allison Pickens is the Founder and General Partner of The New Normal Fund, which focuses on investing in AI and SaaS companies. She has a notable background as a solo GP investor and has been actively involved in supporting founders, particularly in go-to-market strategies and scaling their businesses.
Professional Experience
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The New Normal Fund: Founded in October 2020, Pickens leads the fund, which aims to formalize advisory relationships with B2B SaaS CEOs across various stages of growth.
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Gainsight: Prior to her current role, she served as the Chief Operating Officer at Gainsight, a leading customer success software company, where she played a crucial role in scaling the company from $1 million in annual recurring revenue (ARR) to a valuation exceeding $1 billion.
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Board Memberships: Pickens is a director on the boards of dbt Labs and Commvault, and she has served on several other boards, contributing her expertise in SaaS and customer success strategies.
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Advisory Roles: She is also a Senior Advisor at the Boston Consulting Group (BCG) and has been an Executive-in-Residence at Bessemer Venture Partners, where she has guided numerous CEOs and executives in their growth journeys.
Education
Allison holds a Bachelor of Arts degree from Yale University and an MBA from Stanford University Graduate School of Business.
Recognition and Contributions
Pickens is recognized as a thought leader in the SaaS industry, having co-authored the book The Customer Success Economy and hosted The Customer Success Podcast. Her insights on recurring revenue growth and customer-centric strategies have made her a sought-after speaker and advisor in the field. She has been acknowledged as one of the Top Women in SaaS and is part of the Fortune Most Powerful Women community, reflecting her influence and contributions to the industry.1234
