Ali Hoffer

Ali Hoffer is the Director of Client Success at Swayable, a company based in San Francisco, California.1 She is a highly accomplished professional with expertise in client relationship management and community building.

Professional Experience

Ali has been with Swayable since July 2020, progressing through various roles:

• Director of Client Success (November 2023 - Present): In this role, she manages a team of 4 direct reports overseeing an $11M ARR portfolio and reports directly to the COO.1

• Expert Client Success Manager (January 2023 - November 2023): She managed a $5.6M ARR book of enterprise-level business and established herself as the company specialist in Tech, Policy, and Reputational Marketing.1

• Senior Client Success Manager (January 2022 - December 2022): Ali worked with the company's largest enterprise accounts, which accounted for over 40% of the company's revenue.1

• Client Success Manager and Client Success Associate (2020-2021)

Education and Skills

Ali holds both a BS and MS in Earth Systems from Stanford University, an interdisciplinary environmental science program.1 Her education has provided her with a strong background in:

• Environmental economics
• Science communication
• Qualitative and quantitative research
• Data analysis

Key Achievements

• Expanded average client contract value across her portfolio by 60%.1
• Developed deep industry knowledge and a professional network of marketing insights researchers at companies like Amazon, Meta, Uber, Airbnb, and Square.1
• Participated in the Mayfield Fellows Program at Stanford University, an immersive entrepreneurship work/study program.1

Ali Hoffer is known for her clear communication, attention to detail, client empathy, and cross-functional collaboration skills. She is driven by work that encourages her to engage across stakeholders and solve complex challenges.1