Alexander Kayfetz-Gaum is a versatile professional with extensive experience in Operations, Customer Success, and Business Analysis. He graduated with a BA in Humanities from the prestigious Yale University, where he also worked as a Research Assistant for Professor Jonathan R. Macey at Yale Law School. He also interned at The White House under President Obama's Council on Jobs and Competitiveness and the US Treasury in the Office of Privacy and Treasury Records.

Before joining Torch as Director of Customer Strategy, Mr. Kayfetz-Gaum worked for several high-profile companies such as PINATA, Everwise, and Hafetz Necheles & Rocco, LLP. He also worked as a Contributing Writer for Golfweek. Mr. Kayfetz-Gaum is highly skilled in management, strategy, business analysis, and customer success.

In his role as Director of Customer Strategy, he assists in building client relationships, analyzing data and metrics, and developing and implementing strategic plans to improve customer satisfaction and retention. The Torch team benefits from his ability to interpret complex data and his excellent communication and organizational skills.