Alan Sumner

Alan Sumner is a highly motivated ITIL Change Manager with over 10 years of extensive knowledge in the field.

Having transitioned from a first-line help desk position, Alan has honed his technical proficiency over 8 years, reaching the Change Management level.

In the past 6 years, he has focused on Change Management, showcasing a knack for implementing ITIL processes and driving continual service improvement to enhance service quality and customer satisfaction.

Alan's specialties include Change Management, ITIL, and Service Delivery.

His educational background comprises studies in ITIL V3 Foundation, ITIL Change Practitioner, and Change Management.

He has held key roles in various organizations, such as being a Strategic Change Manager at Redcar & Cleveland Borough Council, a former Change and Logistic Manager at Northgate Public Services, and several Change Manager positions at HP and BP.

Alan Sumner's career trajectory demonstrates his commitment to excellence and continuous improvement in IT service delivery.