Alan Moore

Alan Moore is a game-changing global customer support and success leader with a proven track record of enhancing operations metrics and customer experiences.

With a data-driven and process-oriented mindset, Alan has excelled in building infrastructure to support technical services and account management functions to boost customer retention and satisfaction scores.

His expertise includes global customer support, customer success strategy, technical account management, managed services, customer experience, manufacturing, Six Sigma, supply chain, and field services.

Alan's achievements span leading teams to over $100 million in ARR, winning prestigious awards for customer service leadership, and fostering strong relationships with C-Suite executives resulting in significant business acquisition results.

He holds a Management & Leadership Certificate from MIT Sloan School of Management, a BS in Engineering - Computer Science from Northeastern University, and an Executive MBA from Northeastern University's Graduate School of Business Administration.

Alan Moore is a known figure in various organizations, having served as VP of Global Customer Support at ARM Consulting, Vice President at Bottomline Technologies and American Well, SVP at MorphoTrust USA, VP at Avid Technology, and Director at Openwave Systems, Inc.