International Baccalaureate

University of California, Santa Cruz

Product Marketing Manager at Amazon

San Francisco, California, United States

Amazon

Product Marketing Manager

Google

Account Executive - Local Services by Google

Manage hundreds of accounts to exceed company monthly revenue goals through Salesforce management, data tracking and market forecasts.Consult, educate, strategize and successfully sell Yelp advertising programs through a high volume of outbound calls.Build relationships with multiple contacts with a focus on decision makers within each business or organization. Understand the client’s business objectives/challenges and align Yelp’s proven advertising solutions to accomplish their goals.Partner with clients to develop cohesive local strategy utilizing: branding and conversion products, local search campaigns and customer engagement tools.Work with Indian (Hindi Speaking) clients as well as other Hindi speaking accounts across the nation.

Yelp

Account Executive

The Customer Success Analyst is the technical counterpart of the account management team. They’re focused on maintaining happy customer relations and frequent activities include demonstrating product uses to customers, consulting on analytical use cases, training users, and providing general technical resources. They understand or can investigate client health, deployment details, and feature usage to drive strategic account growth and expansion.- Interacted with various departments (support, sales, marketing, & engineering) and acquired internal knowledge of Looker services and Business Intelligence tools.- Understanding the depths and philosophy of Product Support team to drive the highest level of customer services and satisfaction to users.Projects:1. Knowledge Management: Cleaned and documented over 100 questions from Subject Matter Expert (SME) Slack channels and internal teams into Guru.2. Chat Operations: Tagged chat topics used in Zendesk tickets. Queried dashboards in Looker to gauge frequently used tags and subjects. 3. Chatter profiles: Investigated over 60 user profiles to understand trends & behaviors in chat support usage. Worked closely with Chat Support analysts to examine customer data, including longevity as a customer and overall churn rate. Discovered numerical claims that displayed that a shift in services could save 33% of time spent on a customer. 4. Thesis on Twitter Analytics- Integrated business data from Looker’s Twitter applications into dashboards to monitor usage statistics and application performance. - Learned basic knowledge of ETL process, schemas, and cleaning data using Google BigQuery.- Found thorough results, to provide marketing team to use and gain insights about their Twitter Analytics and data.- Directly collaborated with marketing on ideas of driving more customers centric engagement on social media platforms using metrics created to analyze the KPI (key performance indicator) of Twitter marketing campaign.

Looker

Data Analyst, Customer Success Team-Intern

Elected President after dedicating one year as Secretary.Promoted ISMA mission to bridge business and engineering students by encouraging cross-functional collaboration.Revived and rebuilt previously ailing club administration by organizing and creating events.Attracted 100+ new members by recruiting at fundraising events and informational sessions.Responsible for allocating resources, recruiting and training executive board, attending committee meetings, serving as a role model, establishing a climate that is open and fosters enthusiasm, and monitoring club progress.

University of California, Santa Cruz - Jack Baskin School of Engineering

President- Information Systems Management Association (ISMA)

Elected Vice President after serving one year as Webmaster.Educated executive board on club processes by overseeing and assisting with SOPs.Promote club gender diversity by advocating for and recruiting women in STEM roles.Traversed ambiguity in club leadership to manage and update critical website data weekly.Led and coordinated  bi-weekly leadership meetings in addition to general meetings regarding assorted topics in Computer Science.

Vice Chair- Association for Computing Machinery (ACM)

Lead groups of prospective students and families around the UCSC campus, while providing reliable information about academics, student life, and resources. Maintain working knowledge about the school that includes facts, statistics, current research, and changes to student life and recreation.

Student Life and University Guide

Tutor Assistant to beginner level kids varying ages from 3-15 year olds. Also graded homework and aided the center in secretarial tasks.

Kumon North America, Inc.

Academic Tutor

The PeaceJam Foundation is an international organization whose mission statement is "to create young leaders committed to positive change in themselves, their communities, and the world through the inspiration of Nobel Peace Laureates who pass on the spirit, skills, and wisdom they embody.

PeaceJam Foundation

President

Founded first Indian Culture Club at AHS and increased awareness of South Asian culture and diversity.

Aishwarya Thakur