Adele Berenstein

Adele Berenstein, a retired re-engineering specialist and management expert, boasts extensive experience in customer satisfaction and service quality within the IT industry. Her diverse background includes mentoring, facilitation, program design, and project management in sales and services, resulting in improved productivity of front-line individuals. Berenstein's recent focus on internet marketing, blogging, and social media and mobile marketing has enlightened her consultancy and training on best practices. She has been recognized as having "One of the Best B2B Blogs on the net" for her customer satisfaction blog, Satisfaction Secrets. Berenstein has educational training and course content development and delivery experience, teaching challenging First Line Management skills including coaching, skill development, compensation, reward and recognition, career guidance, diversity awareness, and intergenerational awareness. Her background showcases her specialties in customer satisfaction strategy and implementation, voice of the customer, customer experience management, software service quality, and complaint and critical situation management.