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Aaliyah Taylor
Process Improvement - Customer Experience - Analytics
Professional Background
Aaliyah Taylor is an accomplished Sr. Program Manager with a wealth of experience in leading teams and managing complex projects across multiple industries. Her career journey reflects her knack for navigating dynamic and ambiguous environments, which has allowed her to develop a robust skill set in operations management, program/project management, and customer experience. Aaliyah has a proven track record of driving high-performance teams towards achieving organizational goals, emphasizing the importance of creativity and innovation in delivering effective business solutions.
Starting her career in retail at Verizon, where she served as an Assistant Manager, Aaliyah quickly established herself as a leader through her exceptional service and customer-centric approach. She then honed her managerial skills at Best Buy, where she gained valuable insights into retail operations and business strategy. Her ability to motivate teams and embrace change led her to Mercedes-Benz USA, where as a Program Manager, she managed projects that enhanced customer experiences and improved operational efficiencies.
Aaliyah later took on a notable role as a Senior Program Manager at Amazon. In this strategic position, she was instrumental in driving transformative projects that not only improved internal processes but also greatly influenced customer satisfaction. Her outstanding performance caught the attention of The Coca-Cola Company, where she currently serves as a Process Excellence Manager. In this role, Aaliyah continues to lead initiatives that leverage her operational expertise and commitment to excellence, contributing significantly to Coca-Cola's ongoing success.
Her leadership qualities shine through in her ability to connect with every level in an organization, making her an invaluable asset in fostering collaboration and driving results across departments. Her approach emphasizes a blend of strategic oversight and a passion for helping others maximize their potential, thus creating an environment of collective success.
Education and Achievements
Aaliyah Taylor's academic background is as impressive as her professional accomplishments. She earned her Master of Business Administration (MBA) with a focus on Business Administration and Management from Indiana Wesleyan University. This advanced degree equipped her with the necessary theoretical knowledge and practical skills essential for navigating the complexities of modern business environments.
Prior to earning her MBA, Aaliyah obtained her Bachelor's degree in Movement & Sports Science from Purdue University. This unique educational foundation not only underscores her diverse interests but has also contributed to her well-rounded perspective on team dynamics and performance management.
Achievements
Aaliyah’s contributions to the organizations she has worked with have been transformative. At The Coca-Cola Company, she has spearheaded initiatives that improved operational processes, resulting in reduced costs and enhanced efficiency—all while maintaining high standards of customer experience. Her role as a Senior Program Manager at Amazon involved implementing large-scale changes that led to significant profitability improvements. Furthermore, her tenure at Mercedes-Benz USA allowed her to display her capability to enhance customer satisfaction through innovative program management.
Aaliyah Taylor is recognized for her ability to embrace change and utilize robust business solutions to tackle challenges head-on. She embodies leadership, strategic thinking, and a relentless pursuit of excellence that is essential in today’s competitive landscape. Her journey continues to inspire many as she thrives in her current role, making a lasting impact in the field of program management.