Jaspreet Singh Oberoi

Jaspreet Singh Oberoi is a highly experienced professional in the world of customer experience. He has an extensive background in hospitality and business process outsourcing using omni channels of support. His career has been marked by a dedication to continuous process improvement to provide quality customer experience, having managed training, quality, operations, and Lean Six Sigma teams. He has done so while leading and collaborating with teams in countries across 6 continents, including the US, Canada, Costa Rica, UK, South Africa, India, Philippines, and Australia. Oberoi is passionate about innovation in the customer industry dynamics and technology advancements and their applicability to the consumer support industry. He studied at IHM and Indian Institute of Management, Bangalore, where he focused on business, management, marketing, and related support services, as well as Anthropology, Zoology, and Botany at Calcutta University, Kolkata. Oberoi's notable positions in various organizations include Head of Training at Jubilant FoodWorks Ltd, Vice President Training, Quality, and Process Improvement at Teleperformance, and Director of Global Training and Quality at Convergys India.