Simon  Kuznets Kharkiv National University of Economics

Business Development Manager

At KSTN Labs, I collaborated with cross-functional teams to solve complex business challenges. I contributed to enhancing filters in a logistics platform, improving data accuracy, and supported the implementation of a hotel management system, streamlining operations and boosting user satisfaction. My role involved data analysis, developing actionable insights, and maintaining strong stakeholder communication to ensure project success.

KSTN labs

Business Analyst

• Create and socialize key performance metrics surrounding the customer experience and measure, analyze, and develop organizational recommendations
• Make sure that a client is connected to and engaged with the products and services a company offers
• Improve overall strategy for increased customer participation, closed-loop process, etc.
• Proactively manage and address customer issues throughout the post-sales engagement with the goal of increasing customer satisfaction
• Develop and implement tailored programs that provide continued value to the customers—even after the engagement period has been completed
• Report and share results and actionable items with both the customer and Cursor as we continually strived to be of value to our customers
• Engage in discussions, and deliver solutions with meaningful and relevant business value

NIX Solutions Ltd.

Skills: Consultations · Written Communication · Contract Negotiation · Customer Satisfaction · Negotiation · Solution-oriented · Pricing Strategy · Project Teams · Business Process · Sales Processes · Problem Solving · Analytical Skills · Emerging Technologies · Functional Requirements · Lead Generation · Request for Proposal (RFP) · Communication · Business Requirements

CUDEV

Skills: Consultations · Written Communication · Contract Negotiation · Customer Satisfaction · Negotiation · Pricing Strategy · Business Process · Sales Processes · Problem Solving · Analytical Skills · Emerging Technologies · Lead Generation · Request for Proposal (RFP) · Communication

Eastern Peak

Customer Success Manager

Skills: Written Communication · Customer Satisfaction · Negotiation · Pricing Strategy · Business Process · Sales Processes · Problem Solving · Emerging Technologies · Lead Generation · Request for Proposal (RFP) · Communication

Kristina Kriukova