University of Deusto

Rutgers University

Umbra Institute

Senior Customer Success Manager at GlobalWebIndex

Skills: Product Penetration · Customer Experience · Coaching · Customer Advocacy · Key Performance Indicators

GlobalWebIndex

Senior Customer Success Manager

Responsibilities include:

-End-to-end lifecycle success for clients and Corporate/Media vertical, including trial management, education, on-boarding, ongoing adoption and upsell/renewals.
-Interpreting, understanding and identifying key behavioral trends in usage data and analytics to help identify key touch points and indicators that demonstrate intent/likelihood to upsell and also when customers may require additional training or support from us
-Ensuring high client satisfaction across all of your clients

Customer Success Manager

-Responsible for teaching clients how to use Panjiva
-Identifying and executing projects that create value for existing clients
-Identifying opportunities to upgrade the Panjiva technology platform
-Work with clients to establish critical goals
-Advocate customer needs/issues cross-departmentally.

Panjiva

-Responsible for teaching clients how to adopt Panjiva
-Identifying and executing projects that create value for existing clients
-Identifying opportunities to upgrade the Panjiva technology platform
-Work with clients to establish critical goals
-Advocate customer needs/issues cross-departmentally.

Customer Success Associate

-Identified and generated leads for BetterCloud by cultivating database of more than 50,000 leads
-Initiated relationships with customers and represented BetterCloud professionally
-Engaged with organizations of varying size and type in English and Spanish
-Helped to build sales pipeline and architect sales processes
-Monitored usage of BetterCloud for more than 5000+ accounts
-Managed chat for main website

BetterCloud

Business Development Representative

My responsibilities included:
-Assisted with the development of Fundraising and Communications materials
-Created press releases and promotional items
-Participated in testing of the product
-Performed bench-marking and communications analyses.
-Developed Social Media campaigns targeted at high work potential clientel

Enigmedia

Digital Marketing Intern

-Assisted in setting up promotional displays
-Responsible for attending all meetings to record minutes, compile, transcribe and distribute minutes of meetings to other members
-Handled all customer issues with understanding and a satisfying resolution
-Assisted in venue options, and coordination for special events and meetings
-Increased order proficiency through enhanced operation processes

B&B Couture

Marketing Intern

-Assisted in recruiting interns, including screening and interviewing
-Collaborated with the press officers to optimize local media relationships
-Acted as liaison between Fadil Berisha and a multitude of high profile clients, workers, stylists, handlers
-Mirrored HR director and assisted with the handling of payroll for 20 employees

Fadil Berisha Studio, Inc.

Human Resources Intern

-Assisted in managing and scheduling of both surgeon and patient calendars
-Assisted in continuing medical education courses covering both academic and clinical endeavors
-Served as a liaison between insurance companies, corporate affiliations, and hospital personnel 
-Assisted office manager with training for employees on policy, procedures, software programs, and monthly product seminars building organizational morale, and successfully managing office facilities

Adrian Rugova