Georgia State University

Product Manager at SaaSOptics + Chargify (becoming Maxio)

Maxio

Senior Product Manager

At Maxio, I take part in leading the development of a financial operations platform designed for B2B SaaS companies, offering solutions for billing, subscription management, revenue recognition, and SaaS metrics. I have launched several successful products and upgrades, including Saved List Views, System Notification Alerts, and UI Unification v.1. Additionally, I am currently working on prototypes for UX Evolution and Role-Based Access Controls. My previous experience in QA engineering has helped me in my role as a product manager by providing a keen eye for detail and a deep understanding of thorough testing.

Product Manager (UX, Platform)

I served as a quality coach and leader, working closely with engineers, product managers, and designers to develop test cases and identify risks in an agile environment. I also developed and implemented cross-team solutions to improve the efficiency and organization of the quality process, and contributed to the migration of automated test cases into the CI/CD pipeline.

Riskalyze

Quality Engineer

As a manual/automation quality engineer at SaaSOptics, I was responsible for the planning, execution, and delivery of product life cycles. I performed system and regression testing on various functions of the financial operations platform and contributed over a hundred automated scripts to the SaaSOptics regression suite. I also defined and authored QA processes and workflows in Confluence.

SaaSOptics

Passionately provided outstanding customer service, met challenges, and developed solutions with a main objective to ensure that our client’s achieved FinOps excellence and received maximum value and success in their partnership.  This included working directly in a variety of systems including: SalesForce, QuickBooks Online/Desktop, Zendesk, JIRA, FullStory, Stripe, Recurly, Xero, Avatax, Netsuite, Intacct and more.

Application Specialist

At CaseMetrix, I served as a Client Success Manager, managing hundreds of client relationships and facilitating open lines of communication. I also owned the full product lifecycle for the CaseMetrix cloud database, working with the development team to build features that improved onboarding and optimized UX.

CaseMetrix

Client Success Manager + Product Management

Provided second tier technical support for users along with assisting local technicians in their computer and hardware tasks. Experienced and knowledgeable on a wide variety of software and hardware platforms such as Citrix, VPN, RDP, Netdocuments, Windows/MAC Operating Systems, Microsoft Exchange, Microsoft Office, SharePoint, Adobe, Active Directory, RSA

Milbank, Tweed, Hadley & McCloy LLP | Intelliteach

Dedicated Systems Analyst (Remote) 

Provided friendly, secure, professional email, phone and remote assistance IT help desk support for legal professionals, included over 100+ law firms with users of all skill levels and demeanors. Handled a variety of tasks ranging from questions about computer hardware to issues with software applications.

Intelliteach

System Analyst

In my experience as an Operations Manager I gained expertise in maintaining extensive online product and customer databases, providing networking support for wireless and remote (WAN) users, and installing and maintaining computer and network infrastructure. Proficient in generating customized reports and templates using Crystal Reports and creating and distributing marketing emails using MailChimp. Skilled in heading successful marketing initiatives and consistently leading and training sales teams. Effective in communicating with customers from diverse backgrounds and streamlining internal processes for business optimization. Experienced in recruiting, training, and mentoring employees in customer service standards to deliver exemplary service. Adept in providing oversight, guidance, and direction for daily and quarterly tasks and comfortable working in a dynamic, customer-dependent environment.

Brittany Scheivelhud 🚀