Amy Cooper

Amy Cooper is an experienced technical support representative with over 5 years of experience in using Solarwinds MSP Products, including MSP NCentral, AV Defender, and Report Manager. With an extensive background of over 15 years in providing technical support to computer users, Amy has demonstrated exceptional analytical and troubleshooting skills, making her a valuable asset to any team she’s a part of.

As a computer science major at Lake Superior State University, Amy honed her skills and knowledge, and she now has a deep understanding of the telecommunications and network concepts. Her process-oriented mindset and excellent communication skills have enabled her to work well in teams and establish strong relationships with both her coworkers and customers.

Amy has an outstanding track record working with different organizations, including TUC Managed IT Solutions, Ltd., Versature, Canada Computers, Corporation of the County of Essex, Credit Acceptance, Dickinson Wright PLLC, and Holcim, Inc (contract position). Throughout her career, she has shared her expertise and trained others, exhibiting a positive attitude towards her colleagues and clients.

Overall, Amy Cooper’s vast experience, exceptional skills, and positive attitude make her an excellent choice as a technical support representative in any organization.