Matt Turner

Helping organisations & teams evolve better services & products using Lean Agile ways of working. Coach Manager Trainer
Summary
Matt Turner is a highly experienced practitioner, manager, coach, consultant, and accredited trainer in Lean Agile, Kanban, ITSM, Service Operations, and Business Transformation, with over 25 years of diverse IT service roles.
Matt has spent a decade adopting, adapting, and coaching Lean Agile practices in various organizations, facilitating transformations that led to significant cost savings, improved service outcomes, increased quality, and reduced variability while boosting satisfaction levels for staff and stakeholders.
He actively contributes to the Agile ITSM/DevOps movement, blogs occasionally, and speaks at conferences. Matt organizes the online meetup group #LeanAgileUK and the Lean Agile Stockport Meetup Community.
He is an Accredited Kanban Trainer (AKT) from Kanban University and a contributor to VeriSM - Service Management for the Digital Age. He is also a Licensed Agendashift Partner and facilitates workshops using the getKanban simulation game.
Matt's specialties include Kanban, Lean Strategy, Agile, Scrum, Systems Thinking, ITIL Service Design, Transition & Operations, Continuous Service Improvement, Value Stream Mapping, and Analytics - Service Metrics and Data-Driven Decision Making.
In his career, Matt has served in various roles in different organizations, including hapus as the Founder, Principal ITSM & Lean Agile Coach, Consultant, and Accredited Kanban Trainer, and as the Associate Director - Ways of Working Coach at Deloitte Consulting.
He was involved with Lean Agile UK / Lean Agile Stockport as a Co-Founder, and worked as an Associate Agile Consultant, Coach & Accredited Kanban Trainer at Solutioneers. He also contributed as a Principal Expert Practitioner in Accelerated Business Change at The HiveMind Network.
Matt has held positions such as Interim IT Improvement Director at Stockport Council, ITSM Lean Agile Kanban Consultant at Stockport Homes Group, IT Services Manager (Interim) at The University of Manchester, and IT Service Operations Manager at Network Rail among others.
His previous roles also include Service Desk Manager at Moneysupermarket.com, Service Desk & Change Management at TUI UK, Selling & Ecommerce Systems Support at TUI UK, Client Systems Support at Poptel, Desktop & Mobile Computing Support at Memorex Telex, and Corporate Banking Systems Support at Barclays Bank.