Genia Jacques is an accomplished business executive with extensive experience in leading teams to drive operational excellence and achieve results. With a focus on customer success and service, business operations, and product and strategy management, Jacques has held leadership roles at fast-growing startups, mid-sized technology companies, and a top strategy consulting firm. She is a graduate of Georgetown University with a Bachelor of Science in Business Administration and the University of Chicago Booth School of Business with a Master of Business Administration in Marketing and Entrepreneurship.

Jacques is currently the Senior Director of Strategic Product and Platform Operations at ServiceNow where she previously served as the Senior Director of Strategy and Operational Excellence and Senior Director of Business Operations and Strategy, Platform BU. Prior to joining ServiceNow, Jacques was the Vice President of Global Customer Success and Services at Wrike, the Chief Operating Officer at Kidaptive, Inc., and the Vice President of Product Management and Operations at QuinStreet. She also held prior roles as the Senior Director of Online Media and Case Team Leader at QuinStreet and as a Senior Economist and Leading Economist at the Central Bank of the Kyrgyz Republic.

Jacques has demonstrated her leadership and analytical skills in building high-performing teams, launching new products and initiatives, and scaling customer success and services functions. A data-driven approach guides her in identifying what matters most, an attribute honed during her time at Bain & Company where she was a Case Team Leader. With her wide-ranging experience and skills, Jacques is a sought-after executive with a defining career focused on execution, leadership, and analytical mindset.