Cornell University

HLF Krems, Austria

Kempinski - E! Leadership

Kempinski - Hampton Training

Kempton Coaching & Training

The Emirates Academy of Hospitality Management

Regional Director of Operations - Europe at Kempinski Hotels

Skills: Business Acumen · Property Management · Performance Management · Customer Service · Coaching · Branding & Identity · Change Management · Asset Management · Operations Management · Strategic Planning · Capital Management

Kempinski Hotels

General Manager

- Responsible for the hotel operations (27) within the region  
- Stand in General Management 
- Reporting to the COO EMEA

Regional Director of Operations - Europe

- Establishing fundamental strategic directions of the hotel
- Managing budgets and expenses, initiating schemes to maximize sales and profit
- Taking ownership of the development of people, implementing and monitoring team member succession planning
- Being the Deputy General Manager of the hotel

Hotel Manager

- Being overall responsible for the hotel operation and guest satisfaction
- Developing strong guest relationships and ensuring prompt and effective service quality
- Managing and developing a strong team of department heads 
- Being the Deputy General Manager of the hotel

Executive Assistant Manager

- Lecturer at the International Hospitality and Spa Management MBA
- Developing the structure and content of the International Hospitality and Spa Management MBA course
- Supervising and evaluating master theses of the International Hospitality and Spa Management MBA

FH Joanneum

Lecturer

- Aligning the F&B operating strategy of the hotel with the brand’s business requirements 
- Developing and implementing strategies as well as concepts to further position the F&B outlets on the market
- Being the Deputy General Manager of the hotel

Executive Assistant Manager i/c F&B

- Being responsible for the overall departmental preparation for the hotel opening
- Setting up an organizational F&B structure and team for the opening

Mandarin Oriental Taipei, Mandarin Oriental Hotel Group

Director of Food and Beverage

- Responsible for the overall resort operation: Rooms division, Gardening, Food & Beverage, Culinary and minor recreational departments with 385 team members
- Reporting to the General Manager, being fully in charge of the property in his absence
- Leading the operational de-flag and local re-branding of the property

Mandarin Oriental Dhara Dhevi, Chiang Mai

Director of Food & Beverage

- Being responsible for the overall strategy of F&B and the development of the team members
- Creation and implementation of strategies for the business development and the increase of revenues whilst encouraging the passion of the team members to work for the hotel

Shangri-La Hotels and Resorts

- Measuring the departmental performance by analyzing revenue streams and guest satisfaction
- Setting up training and development plans for internal succession planning

Burj Al Arab, Jumeirah Group / Jumeirah Hotels & Resorts

Food and Beverage Manager

- Overseeing the F&B Palace operations within the resort 
- Evaluating and further aligning outlet concepts by maintaining the philosophy of the resort

Royal Mirage, One&Only Resorts

Assistant Food and Beverage Manager

- Overseeing the overall strategy and operations of all F&B outlets

Hilton Toronto, Hilton Worldwide

-	Directing the functions of administration 
-	Planning of the food & beverage department

London Hilton On Park Lane

Junior Assistant F&B Manager
F&B Controller
Assistant F&B Controller
Senior Assistant Chief Steward
Assistant Chief Steward
Hostess
Waitress

Carmen Mauthner