Michelle Stopa is a talented Customer Success Program Manager with a Bachelor of Science (B.S.) degree in Nutrition and Dietetics from West Chester University of Pennsylvania. She previously studied at Taylor University, where she gained valuable knowledge and skills in various areas.

With extensive experience in the service industry, Ms. Stopa has held various critical positions in many prestigious organizations, including XOi Technologies, Lyft, Warby Parker, and the Office of Services for Students with Disabilities (OSSD). She has shown an unwavering commitment to excellence, dedication, and hard work in all her roles, which has earned her a reputation as a top performer.

As a Driver Growth Operations Lead at Lyft, Ms. Stopa was instrumental in the development and implementation of driver retention programs, which resulted in a significant reduction in driver churn rates. As an Associate Manager, CX at Warby Parker, she played a vital role in improving customer experience, leading to increased customer satisfaction rates.

Currently, as the Customer Success Program Manager at XOi Technologies, Ms. Stopa leads a team dedicated to creating and implementing customer success programs that meet and exceed customer expectations. Her top-notch management and leadership skills have contributed significantly to the success of the organization.

In conclusion, Michelle Stopa is a versatile and talented professional with extensive experience in various industries. Her exceptional skills in customer experience, program management, and leadership make her an asset to any organization lucky enough to hire her.