Adam Varro is an accomplished and experienced customer success professional with a passion for delivering effortless, timely, and cost-effective results. He has led and developed global service teams at KeepTruckin, Indiegogo, and Upwork, where he championed customer experience and worked cross-functionally to develop customer-centric product features that remove barriers to activation, increase NPS, and maximize platform trust. His key competencies include customer success, customer experience, account management, trust & safety, and operations. Varro studied Bachelor of Arts at University of Arizona and has held several leadership roles throughout his career, such as Director of Support and Enablement at Wonolo, Director of SMB Customer Success at KeepTruckin, Vice President, Board Of Directors at Upward Scholars, VP of Customer Success and Director of Customer Operations at Indiegogo, Head of Premium Services / Operations at Upwork, Manager of Global Marketing Solutions at Facebook, Product Specialist, Sr. Training Associate, and Client Services Coordinator at Google. Varro firmly believes that developing teams around individual strengths and fostering career growth is a key to unlock peak performance.