Susan Hanna is an experienced entrepreneur and a digital solutions innovator with expertise in agile methods, systems and design thinking, business process modeling, and program management. Hanna is known for her visionary leadership, inspirational mentorship, and team-building skills. She has a passion for elevating customer experiences, improving business responsiveness to competitive threats, and increasing profitability. Hanna has an impressive background of pioneering several health technology innovations, launching and scaling an AI-based startup, and co-leading the design and execution of MSD's Digital Health Summit in Singapore in 2018. With a degree in Systems Design Engineering from the University of Waterloo, and graduate degrees from Queen Mary University of London, and the Aji Network, Hanna has a diverse educational background. She worked as the Director of Operational Excellence & Strategic Initiatives at Organon, and in several roles at MSD, including Director of Commercial Trade Channels - EUCAN, and Director of Digital Health Studio / Patient Engagement IT. Hanna is also a co-founder and former Executive Vice President of Business Solutions & Development at CrossInnovation LLC, which was acquired by the Accelerated Vision Group. Hanna's primary influence is the environment she creates, as per Peter M. Senge's quote.