UCSC Extension

Santa Teresa High School

San Jose High Academy

Account Manager at Bill.com

BILL

Manager of Strategic CSM

Senior Account Manager

Account Manager

- Managed both major and strategic accounts globally, to ensure service satisfaction and provide a more suitable plan and pricing structure based on anticipated business needs.

- Represented CDNetworks value proposition, and educated accounts on the Web Performance Suite.

- Opportunity identification, renewal strategy, managing support ticket issues and overseeing escalations.

- Delivered satisfied customers to contract renewal term, supported the renewals process, and continued to grow and nurture partnerships.

- Worked closely with the Account Executive team to guarantee and facilitate a fluid account transition, and with the Solutions Architecture team to ensure that configurations are implemented seamlessly.

CDNetworks

Customer Success Manager

CDNetworks enables mission critical e-business in the world's most challenging markets. CDNetworks'​ unique position as the only multinational CDN with expertise and infrastructure in China, and other emerging markets, makes us a trusted technology and business advisor to more than 1,200 companies across the highly-competitive industries of software, travel, eCommerce, high tech, manufacturing, media, and gaming. CDNetworks has offices in the U.S., Korea, China, Europe, Singapore, and Japan.

- Responsible for the overall US Sales Operations functions, with back-up support to the EMEA Sales Operations activities, as needed.
- Supporting Direct Sales, Inside Sales and Channels, assisting in creating/submitting Service Order Forms, data importing into the CRM system, and editing/maintain data integrity within the CRM system.
- Enhance the productivity of the Sales and Account Manager teams by guiding the day-to-day input and record maintenance in Salesforce.com
- Maintain high level of Salesforce.com data integrity by performing regular data cleansing.
- Responsible for the quality and accuracy of Salesforce.com bookings data.
- Communicate with multiple teams to ensure proper approvals are obtained and logged in Salesforce for all leads, opportunities, and contracts based on their stage.
- Insure that that company's pre-sale and post-sale process is followed.
- Assist with administering, managing, and reporting on bookings and teams key metrics, as needed.

Sales Operations Specialist

Envision Technology Marketing Group, Inc., (ETMG) is a marketing services company providing services to many of the valley's largest high tech companies. 

As a production artist, I create a variety of marketing collateral, including data sheets, white papers, solution overviews, brochures, and case studies using Adobe InDesign, Microsoft Word and Powerpoint. Illustrations are drawn using Adobe Illustrator and Photoshop.  

• Meet aggressive deadlines with a high level of accuracy while adhering to the clients’ brand guidelines
• Resolve unforeseen problems using my troubleshooting skills
• Communicate well with team members 
• Thrive in a deadline-driven environment while being 
   extremely detail-oriented and well-organized
• Communicate effectively with Production Artists, Graphic Designers, and Project Managers
• Ensure that documents created by subcontractors adhere to client’s brand guidelines

Envision Technology Marketing Group

Production Artist

Coached
• Basketball: boys and girls 7th and 8th grade. 
• Softball: girls 7th and 8th grade.

Caroline Davis Middle School

Basketball/Softball Coach

A desktop publishing company specializing in creating marketing literature for high tech companies.

• Provide customer support via email and phone to troubleshoot problems, answer questions, and provide project status.
• Create business proposals for graphics projects and submit invoices for completed jobs. 
• Create technical diagrams using Adobe Illustrator and Photoshop.
• Design layouts for various documents (white papers, data sheets, application notes, and product manuals) to improve and enhance professional appearance and readability. Applications: Adobe InDesign, QuarkXpress, Microsoft Word, Excel, and PowerPoint.

Ryan Barr