Bharatiya Vidya Bhavan

Marycrest University

Principal Product Manager at Microsoft

San Francisco Bay Area

Microsoft

Principal Product Manager

Working closely with engineering and design to make Outlook the very best on the Mac platform
-  Define roadmap and ensure continuous successful delivery
-  Work closely with engineering and design on specs and UX
-  Work with support, monitor customer feedback & telemetry to define next steps in product evolution
-  Maintain quality while driving weekly shiproom and triage incoming bugs, represent the voice of the user
-  Define goals and metrics that result in actionable improvements and roadmaps
-  Work closely with service teams to define functionality and requirements
-  Leverage data and usability studies to experiment and define success
-  Coordinate with Office and Exchange on our continuous release (weekly for insiders, monthly for production)

Senior Product Manager

As the head of Product Management for the nMetric Suite, I championed a multi-year product roadmap and strategy. I was responsible for a vast improvement of the product interface and experience along with performance improvements and new functionality.

Accomplishments in this role include:
-  Created and managed the strategy to meet business needs and goals of our target clients.
-  Lead technical teams in customization of product to accommodate differing needs in various industries.
-  Communicated strategy to the business stakeholders and executive staff and influenced funding for various programs.
-  Worked with engineering teams (Costa Mesa, CA and Hyderabad, India) to get features implemented in future product.
-  As the product had no clear user interface and experience standards or requirements definition, I was tasked with the design of the user interface and experience and creating the definition and documentation of the requirements
-  Increased the sales pipeline by incorporating features requested by sales and marketing departments.
-  Spearheaded a multi-pronged approach to improve processes, while leveraging technologies to better capture the requirements and related documentation. Put together a core team to create the new UI and UX.
-  Created Business Requirements and Business Process flows for all new opportunities and proposals
-  Drove activities throughout full lifecycle of new version launches, achieving more functionality, improved UI and UX, and increased standardization in each
-  Collaborated with my peers on the leadership team to create a dynamic spreadsheet for Marketing and Sales to be used during customer integration meetings to manage and support cost reductions during implementation.
-  Identified new product opportunities, strengthened and grew existing product lines, and set a long-term strategy consistent with brand promise.

nMetric

Director of Product Management

SupportSoft Inc. (now part of Aptean) is a multinational technology corporation that provides technical support to clients. As a Global Services Architect, I traveled to various customer sites and worked with clients to help configure/customize our products to fit their needs. Clients included BellSouth, Bresnen, Comcast, COX, Intel, Qwest, TWC and Verizon.

Work done for SupportSoft Inc. and its clients included:
-  Reviewed client’s business requirements and formulated plans and project timelines for implementing the various SupportSoft solutions.
-  Managed project milestones, communicated project status throughout the entire organization.
-  Designed, created and implemented working UI code from various client and 3rd party prototypes.
-  Integrated the client specific UI with SupportSoft solutions.
-  Acted as liaison between SupportSoft engineering teams (Redwood City, CA and Bangalore, India) and clients to get features implemented in future product.
-  Worked with the Quality Assurance team to ensure delivered work satisfied client’s business requirements.
-  Led the support team for all updates and upgrades to the product.
-  Provided post-deployment support for all live projects.
-  Performed ongoing knowledge transfer during deployments to ensure that the client could be self-sufficient.
-  Identified and led efforts to deliver integrated custom add-on application features to enhance the customer’s value and ROI, as well as increase revenue opportunities for the company.

SupportSoft Inc.

Global Services Architect

- Designed UI for the Freedom content management system portal.
-  Created and maintained the Komatsu America site and its related dealer pages using the Freedom content management system. The system used ColdFusion and various technologies to create, maintain and administer the templates and data used to create content for the sites.

Komatsu America Corp.

Information Technology Analyst

- Was responsible for a digital video production contract for Alcoa, a major Fortune 500 aluminum manufacturer.
-  Created and edited video using Adobe Premiere, Photoshop, Pinnacle Reel Time, Cannon XL-1 camera and various other pieces of digital studio equipment to create a monthly video piece viewed by Alcoa employees worldwide.
-  Streamed video and audio over the Internet using various audio/video editing tools.
-  Supported the Alcoa Video Network (AVN), which is based on a Target Digital Video Network to display various company related data and news to video monitors throughout the plant.
-  Maintained and configured the Video Editing system and the Target Digital Video server.

Alcoa

Media Specialist

- Provided maintenance and support of the infrastructure, which included IIS/CFML servers, SQL servers, and Stellent servers.
-  Installed and configured IIS/ASP, CFML, Stellent and SQL servers.
-  Provided installation, maintenance, support and full administration of Stellent content management systems.
-  Developed and supported various business applications for KONE in CFML, ASP and JSP. Development process included the planning and design for the application architecture and databases, requirements gathering and estimating, development, testing, implementation, support and project/time management and moving of mainframe data to database servers.
-  HTML, CFML, ASP, JSP, SiteMinder, SQL Server, Stellent and WebDir were among various technologies implemented in the business applications.
-  Designed the UI and supported KONE’s Intranet and Extranet using HTML/CFML/Stellent

KONE

- Lead the systems support group to help provide 24x7 support for all critical applications and databases. Tasks included support and maintenance of all Construction and Forestry applications, updating and maintaining the software repository and source code of the applications.
-  Assisted clients, managers and developers to assess, identify and implement system upgrades, improvements and enhancements to increase business value and decrease maintenance costs.
-  Lead the support team to develop, maintain and support web applications, SAS maps, mainframe jobs and application/host databases. Tracked support requests and implemented corrective and preventative maintenance. Managed and implemented system updates/upgrades to ensure constant uptime and availability.
-  Worked closely with 19th street infrastructure support and 4CS Tier 3 Support to upgrade and maintain existing applications.
-  Worked with business owners and IT managers to identify new business requirements and then helped implement and manage their development cycles up till final testing and deployment.
-  Worked with various enterprise technologies like Remedy, Java, CFML, SAS, DASS and SiteMinder security, Access, SQL Server, DB2, Mainframe/Host batch jobs and SourceSafe.
-  Installed and configured various application and database servers.

John Deere

Systems Support Team Leader

4C Solutions, Inc. (now part of PTC), developed Warranty, Parts, and Service Center software products. These products provided comprehensive, process-driven solutions for managing the complete life cycle of warranty across the entire service chain. Additionally, they provided custom application solutions from their development center, as well as staff augmentation services.

-  Involved in the creation and maintenance of the organization’s web infrastructure. Content and Project management systems were developed, integrated and implemented thus enabling Project Managers, employees and clients to connect and work on projects collaboratively.
-  Helped design and maintain the user interface for 4CS’s iWarranty product.
-  Created product screens and templates for the product in HTML and JSP. Process involved using business analysis to assess legacy and manual systems and converting the current system into a web enabled system that directly connects manufactures, suppliers, dealers, partners and customers in a service network thus helping to optimize the entire warranty cycle through the integration of various applications.
-  Helped develop and maintain various components for the product in Java.
-  Developed and maintained various applications in ColdFusion using the Fuse Box methodology and application design. Process included the planning and design for the application architecture and databases, requirements gathering and estimating, development, testing, implementation and support.
-  Helped design, build and maintain the 4CS Internet and Intranet.
-  Designed and maintained websites for Aegon Insurance Group, Leslie Equipment and <a href="http://CobbleStreet.Com">CobbleStreet.Com</a>.
-  Supported and maintained database, application, file, mail and internet servers. Tasks included running backups, installation and configuration for application servers (ASP/CFML/Java), IIS/Apache servers, file and mail servers and maintenance of server hardware and software.

4C Solutions

Sr. Solutions Engineer

- Created, maintained and updated all Standard Operating Procedures on the intranet using a workflow approval process. SOPs contained information on support and problem escalation procedures for all applications used by John Deere Corp and its business units.
-  Administered and maintained the RS6000/AIX hardware and DataJoiner software. The system enabled users and applications to consolidate their database access and queries by enabling them to view different data sources on DB2, Oracle and SQL databases as one system.
-  Daily tasks also included the maintenance, support and administration of the servers and their applications, configuration of Apache/AIX, ASP/IIS and Java Application Servers.
-  Wrote UNIX scripts that were used for web based maintenance of the DataJoiner database server.
-  Administered the Essbase OLAP Data Warehouse Server which was used for data mining and warehousing through DataJoiner.

Faisal Jeelani