Birches Head High School

Keele University

Director, Trailblazer Connect @ Salesforce.
Helping people around the world to skill up on Salesforce and connect to job opportunities.

Skills: Skill Development · Learning & Development Solutions

Salesforce

Director, Trailhead Adoption & Engagement

My team and I are responsible for helping job-seekers learn Salesforce skills through guided programs or self-study on our online learning platform, Trailhead, earn resume-worthy credentials, like Salesforce certifications or super badges, get mentorship from amazing Trailblazers in the Salesforce ecosystem, and connect to job opportunities with employers in the Salesforce ecosystem through career fairs. Our goal is to build a pipeline of credentialed and qualified individuals for our partners and customers to hire. 
In 2021 our programs helped over 20K job seekers learn Salesforce skills, over 5K people get mentors, and placed over 2K people with companies in the Salesforce ecosystem.

Director, Trailblazer Learner Programs & Strategy

On any given weekend in Austin, you can find me rocking the mic with my cover band, Fusion. We are a party variety band bringing you 4 decades of your rock and pop favorites.

Fusion

Lead Vocalist

My amazing team and I inspire and engage with students all over the world, helping them to launch and run groups to support students as they learn Salesforce and join the ever-growing Salesforce Ohana as professionals. We also help teachers in higher ed institutions all over the world bring Salesforce skills to their students via in-classroom resources and Trailhead modules.  
Want to help support a student group or start a group at your school?  Visit https://student.salesforce.com to learn more!

Senior Manager, Salesforce Student Programs

Customer and business partner-facing role, managing VIP programs, user group events, and customer councils. 
User Groups: 
- Manage IBM’s relationship with all IBM Collaboration Solutions (ICS) user groups around the world. Own IBM’s sponsorship budget, attend, speak, and support user group events, arrange keynote speakers.
- Established a worldwide user group alliance, streamlined processes and communication between IBM and the user groups.

Online Community:
- Own the strategy to grow a newly established online IBM User Community. 
- Support the community programs via blog posts, social media, calls, meet ups, and conference activities. Run monthly community meetings, find speakers, facilitate events.
- Own the content strategy. Work with development, support, design, and product offering management teams to bring relevant topics to the community.
- Measure and report on engagement and sentiment. 

IBM Champions: 
- Run the IBM Champion program for ICS, including identification, nomination, selection, rewards, benefits, and interactions/activities.
- Provide concierge level support for ICS IBM Champions, connecting them with executives, development, support, and product offering management teams to help solve issues or provide early roadmap information.
Customer Council: 
- Run the Customer Advisory Council – Monthly meetings under NDA on relevant topics.
- Team with Offering Management and Design teams to provide participants for feedback programs.

Community and Advocacy Programs Manager

Manage IBM’s sponsorship and participation in IBM’s first Girls Who Code program. My success with this initial program resulted in 4 program sponsorships for 2016. 

- Blazed a trail at IBM with our first sponsorship of Girls Who Code.  Set policies and procedures for future sponsorships that can be easily followed and scaled for larger sponsorships in the future. 
- Found and negotiated a space to host the program – 7 weeks, 5 days a week for 23 girls in New York City.
- Procured and donated laptops for each of the girls in the program plus donated an additional 27 laptops to other programs.
- Managed budget, provided meals, set up field trips, speakers, and workshops for the program.
- Found and managed mentors for all of the students. Arranged for IBM to grant use of IBM's MentorPlace tooling for the program.
- Planned open house, mentor meet and greet, and graduation events in NYC for the girls in the program.
- Worked with Girls Who Code and press/marketing companies to ensure compliance with Girls Who Code regulations and brand identity requirements.

Girls Who Code program manager

The IBM Champion program recognizes the top thought leaders and advocates of the IBM product communities. I managed a cross-functional team to coordinate activities and promotions for the Champions and the program.  For information about the program, visit: https://www.ibm.com/developerworks/champion/?ca=dti-champions
I managed the program's infrastructure for all IBM brands, ensuring consistency, data compliance, team building, and establishing repeatable and scalable processes across the business units.

- Negotiated IBM Champion benefits, including discounted conference passes, plus promotion of all IBM Champion sessions, priority seating, VIP access to events, and executive 1:1s at all IBM conferences.
- Promoted the program externally and internally via social media @IBMChampions and awareness campaigns.
- Designed and developed promotional materials.
- Worked with vendors to set up program benefits, including an online IBM Champion logo store.
- Established repeatable, scalable processes and procedures for all brands to follow, created templates, documented processes. 
- Streamlined the nomination and selection process, guided selection committees. 
- Built and facilitated a community around IBM's products and solutions.
- Supported the community via social media, blog posts, calls, meet ups, and conference activities.
- Established IBM advocacy program for IBM Champions using Dynamic Signal and Influitive platforms.

Global IBM Champion Program Manager

In this role I was responsible for the development of the infrastructure that houses the IBM Collaboration Soutions product documentation, as well as supplemental documentation. I planed the development of the wiki template, oversaw the Redbooks development and publication, and managed a program that helps authors contribute their own content to the wikis. You can access the wikis here: 
http://www.ibm.com/developerworks/lotus/community/wikis.html

- Transitioned team of developers from waterfall to Agile methodologies. 
- Agile lead, hosted development scrums and managed the work item backlog, communicated plans, reported status to management.
- Served as test manager and tester: functional, regression, and accessibility testing.
- Drove ICS Redbooks plan: Gathered requirements, secured funding, scoped projects, enabled and supported residents, coded navigation, published final product.
- Ran the Everyone Writes program: provided a mechanism for IBMers and customers to publish articles about ICS products on DeveloperWorks and product wikis.
- Planned and managed the IBM Design Studio at IBM Connect conference: Working with product designers and user researchers to create a fun and interactive lab.
- Managed the IBMSocialBizUX social media accounts.
- Managed IBM design projects for SmartCloud for Social Business, and coordinated designs into product releases with development teams.

Program Manager - IBM Collaboration Solutions UX & ID

Lead team of software engineers to develop Eclipse-based help, F1 help, Installation Guides, Quick Start Guides, release notes, tech notes, and online Information Center for IBM products.

- Sized, prioritized and assigned Information Development (ID) deliverables across a team of 5 writers.
- Tracked and reported progress, surfaced and resolved resource issues and concerns.
- Established and enforced review and translation schedules for all ID deliverables.
- Coordinated translation of all documentation deliverables 20+ languages, working with teams around the world.

Amanda Bauman